[Remote] Merchant Onboarding Technical Support

Note: The job is a remote job and is open to candidates in USA. Bolt is a company on a mission to democratize commerce, focusing on prioritizing retailers and enabling frictionless shopping. The Merchant Onboarding Technical Support (L2) specialist will guide merchants through complex onboarding stages, troubleshoot integration issues, and collaborate with cross-functional teams to ensure successful launches. Responsibilities • Serve as the technical escalation point for merchant onboarding and configuration issues • Troubleshoot API, SDK, and integration challenges across webhooks, plug-ins, and checkout flows • Read, analyze, and explain Bolt and merchant-side code (JavaScript/TypeScript, HTML/CSS; backend a plus) • Collaborate cross-functionally with Implementation, Engineering, and Customer Operations teams • Identify potential risks and dependencies (“When we fix this, what else will they need?”) • Develop reusable solutions and documentation for recurring issues • Support merchants in test and production environments through to launch • Participate in merchant calls and debugging sessions when needed • Create internal tools, code snippets, and templates to improve visibility and speed • Participate in the technical support on call rotation Skills • 3–5 years in a technical support, onboarding, or implementation role within SaaS, payments, or e-commerce • Demonstrated ability to read and debug code (JavaScript/TypeScript required; Python/Go/Java a plus) • Deep understanding of REST APIs, authentication, and system integrations • Strong communication skills with both engineers and non-technical stakeholders • Analytical and proactive - able to see beyond the surface issue to root cause and prevention • Strong ownership - you manage merchants and internal follow‑ups independently • Experience with Shopify, BigCommerce, Magento, or Salesforce Commerce Cloud • Familiarity with Postman, Datadog, GitHub, and browser developer tools • Prior exposure to payments, risk, or checkout systems • Ability to write and maintain light automation or scripts • Experience mentoring or guiding peers on technical troubleshooting Benefits • Comprehensive health coverage: Medical, dental and vision • Remote-first workplace • Time away: Minimum of 20 days guaranteed PTO, paid holidays + floating holidays, your birthday off! • Paid parental leave • Competitive Pay • Retirement plans • Virtual and in-person team & company events Company Overview • Bolt is a fintech company that facilitates one-click online checkouts. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.bolt.com. Company H1B Sponsorship • Bolt has a track record of offering H1B sponsorships, with 2 in 2025, 4 in 2024, 12 in 2023, 44 in 2022, 20 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.