[Remote] Onboarding Specialist

Note: The job is a remote job and is open to candidates in USA. GlossGenius is building an ecosystem enabling entrepreneurs to succeed by offering a range of business management tools. The Onboarding Specialist will help high-revenue prospective customers transition onto the platform, ensuring a smooth onboarding experience by managing the end-to-end process and collaborating with internal teams. Responsibilities Partner closely with Account Executives to onboard high-revenue prospective and newly closed accounts, ensuring a seamless handoff from Sales to Onboarding Own and manage the end-to-end onboarding process, guiding customers through key milestones including: Data transfer and migration Payments and financial setup Website and online booking configuration Team member onboarding and permissions Enablement of advanced product features Serve as the primary point of contact for customers during onboarding, proactively managing timelines, expectations, and risks Conduct onboarding calls, working sessions, and product walkthroughs tailored to customer needs and business complexity Identify blockers or technical challenges and collaborate with internal teams to resolve issues efficiently Ensure customers are fully activated and confident using the platform by the end of the onboarding period Maintain accurate documentation and notes in CRM and onboarding tools to track progress and outcomes Share customer feedback and onboarding insights with Sales, Product, and Customer Experience teams to continuously improve onboarding processes Skills 1-2+ years of experience in onboarding, implementation, customer success, sales support, or a related customer-facing role (SaaS experience strongly preferred) Proven ability to manage multiple onboarding engagements simultaneously while maintaining a high level of quality and customer satisfaction Strong collaboration skills with Sales teams, particularly Account Executives, in a fast-paced environment Comfort working with technical and operational workflows such as data migration, payments setup, and system configuration Excellent communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences Highly organized, detail-oriented, and proactive in identifying risks and driving projects to completion Experience working with CRM and customer tools (e.g., HubSpot, Salesforce, internal onboarding tools) Benefits Flexible PTO Competitive health & dental insurance options, with premiums partially or fully covered by GG In-person opportunities that are designed to help team members foster collaboration and build community (ie; working out of a co-working space, team dinners, and other team building activities) Fertility and adoption benefits via Carrot Generous, fully-paid parental leave policy 401k benefit - employees are eligible to contribute starting day 1 of employment Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses Pre-tax commuter benefits Dependent Care FSA Home office support Company Overview GlossGenius is a vertical SaaS platform for small business owners across the salon and studio space. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship GlossGenius has a track record of offering H1B sponsorships, with 5 in 2025, 2 in 2024, 4 in 2023. Please note that this does not guarantee sponsorship for this specific role.