[Remote] Premier Systems Administrator

Note: The job is a remote job and is open to candidates in USA. Vector Solutions is a leader in providing industry-focused SaaS solutions aimed at training and learning management. They are seeking a Premier Systems Administrator to manage client applications, ensuring alignment with leadership goals and delivering high-quality support and training. Responsibilities Provide timely, professional, daily management and system administration support for clients who have purchased a Premier Admin Support Subscription Develop, maintain, and cultivate professional, cooperative, and collaborative relationships with key users and managers within the assigned Premier Support client(s). Ensure positive alignment between leadership goals for using Acadis/Vector Solutions products and services, and the tactical application solution strategies and outcome delivered Augment client(s) existing support processes with auxiliary first-tier support services; facilitating issue escalations to the appropriate Acadis/Vector Solutions support teams Provide Acadis user training for assigned client(s), as requested Develop and deliver Acadis-related documentation in support of the client(s) business mission. Examples include: product/process reference guides, SOPs, training handouts, etc Generate daily/weekly reports, exports and printouts that are part of the operational support for the Acadis Readiness Suite identified by the client(s) Manage the collection and pre-processing of external data needed for regular, business-critical data import tasking. All data-related activities will conform to client- and/or industry-established best practices for sensitivity and security When required, provide administrative support to manage the Online Content library used with the Acadis LMS module, including creating/managing standalone Online Events, student assignments, tracking and reporting on progress of student/learner completions Advocate within the Acadis/Vector Solutions organization on behalf of assigned client(s), communicating issues and support-oriented business needs Develop and maintain a strong knowledge of Acadis/Vector Solutions products and services, providing expert advice and guidance on solutions for specific client needs Participate in associated project activities directly supporting Acadis/Vector solutions products and services Promote the value of Acadis/Vector Solutions products and services – identify new opportunities to expand the footprint and security of all products and services Actively support all Acadis-managed account development strategies for assigned client(s), coordinating with Premier Account Managers and Customer Experience Account Directors, as needed Skills 1-3 years of experience successfully providing application administration services and management support for enterprise software solutions focusing on accuracy, process efficiency, and timeliness answering questions, resolving issues, and providing needed reports Must be able to successfully obtain and retain any required federal security clearance(s) required by any assigned client(s) Seeks to deliver high-quality/high-touch support that engages and delights client contacts Ability to effectively prioritize multiple work tasks originating from either internal company or client-centric activities or assignments Ability to create/lead effective, small group training projects, including needs assessment, design, and delivery of training for members of the clients' user community Exceptional skills at working with and administering complex, enterprise-level training management software solutions Excellent interpersonal skills needed to develop strong working relationships with client contacts Strong work ethic and ability to work independently/remotely with minimal direct supervision Excellent organizational skills: detail oriented and capable of successfully managing multiple, concurrent projects or tasks Ability to adapt to new conditions, assignments, and deadlines Experience using Microsoft® 365, including Microsoft Office applications and Microsoft Teams Experience using or supporting the Acadis Readiness Suite application Experience using the Salesforce CRM Two- or four-year degree from an accredited institution of higher learning in a related field Benefits Comprehensive benefits package effective the first of the month after hire Matching 401(k) retirement plan Healthy work-life balance with flexible work arrangements and generous time off Generous referral incentive program Tuition Reimbursement Program Pet Insurance OnePass Gym/Wellness Discount Program Calm Health-Employee Membership Company social events Employee Resource Groups Philanthropic opportunities Company Overview Leading provider of technology solutions dedicated to driving safer, smarter decision-making in the world's most essential industries. It was founded in 1999, and is headquartered in Tampa, Florida, USA, with a workforce of 501-1000 employees. Its website is