[Remote] Principal Designated Support Engineer

Note: The job is a remote job and is open to candidates in USA. Snowflake is a company focused on empowering enterprises to achieve their full potential through innovation and collaboration. They are seeking a Principal Designated Support Engineer to provide high-quality technical support and guidance to designated customers, ensuring optimal use of the Snowflake AI Data Cloud. The role involves building strong customer relationships, leading problem-solving sessions, and collaborating with cross-functional teams to enhance customer experience and product quality. Responsibilities • Have the ability to handle multiple designated accounts, depending on their size • Establish regular touchpoints with customers for critical issues, provide executive-level technical briefings, drive technical advocacy between customers and product teams, and lead problem-solving sessions for complex technical challenges • Work closely with the Technical Account Managers and support the Account Team by attending weekly account reviews for your designated customers • Maintain deep knowledge of assigned accounts' architecture and use cases • Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations • Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues • Report well-documented bugs and feature requests arising from customer-submitted requests and work with Engineering toward a resolution • Proactively identify recommendations and lead global initiatives to improve product quality and customer experience • Provide support coverage during holidays and weekends based on business needs • Work within the Snowflake Priority Support team with a One Snowflake mindset, coordinating and partnering cross-functionally Skills • Bachelor's or Master's degree in Computer Science or equivalent discipline • 8+ years experience in a Technical Support environment or a similar technical function in a customer-facing role • Excellent writing and communication skills in English with attention to detail • Ability to work in a highly collaborative environment across global teams with a good understanding of sales cycle concepts • Ability to train team members on data warehousing fundamentals and concepts • Ability to debug, rewrite, and troubleshoot complex SQL queries for achieving workarounds or better solutions • Strong knowledge of RDBMS, SQL data types, aggregations, and functions including analytical/window functions • Familiarity with at least one of the following: ETL/ELT, reporting tools such as AWS Glue, EMR, Azure Data Factory, Informatica, Matillion, Tableau, Fivetran, HVR etc • Good understanding of RDBMS query profiles and execution plans to analyze query performance and make recommendations for improvement • Good understanding of database query lifecycle and internal join processing • Database migration and ETL experience • Scripting/coding experience in any programming language • Familiarity with semi-structured data • Experience in RDBMS workload management and database performance • Experience with any of the major cloud service provider's ecosystem • Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats) • Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors) • Understanding of database patch and release management • Strong experience with enterprise-level support is required for this role • Applicants should be flexible with schedule changes to meet business needs • Experience with Data Warehousing, Database migration and ETL • Experience working with a distributed database i.e. big data and/or MPP (massively parallel processing) databases • Experience with CI/CD platforms and tools such as Terraform, Azure Devops, Jenkins etc • Scripting/coding experience In any of the following: .Net, Javascript, R, GO • Experience with Libraries/Frameworks such as Pandas, SciPy, TensorFlow etc • Experience supporting applications running on either Amazon AWS or MS Azure • Troubleshooting skills on a variety of operating systems (Windows, Mac, Nix) • Good understanding of the technical fundamentals of the internet. You should have a solid knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, and DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues • Understanding of cloud computing security concepts • Experience with virtualization and Container solutions (VMware, Docker, Virtualbox, Kubernetes, etc) • Understanding of cloud computing Network and Security concepts Benefits • Medical • Dental • Vision • Life • Disability insurance • 401(k) retirement plan • Flexible spending & health savings account • At least 12 paid holidays • Paid time off • Parental leave • Employee assistance program • Other company benefits Company Overview • Snowflake is a cloud data platform that provides a data warehouse as a service designed for the cloud. It was founded in 2012, and is headquartered in San Mateo, California, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship • Snowflake has a track record of offering H1B sponsorships, with 428 in 2025, 281 in 2024, 154 in 2023, 182 in 2022, 113 in 2021, 98 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job