[Remote] Remote Customer Service Representative - OH & PA

Note: The job is a remote job and is open to candidates in USA. NiSource, through its Columbia Gas division, is seeking a full-time Remote Customer Service Representative to provide exceptional support to customers. The role involves handling inquiries related to utility bills, service requests, and emergency calls, while maintaining a customer-focused approach in a dynamic environment. Responsibilities Respond to billing inquiries, investigate meter readings, and resolve issues related to billing accuracy or payments Handle emergency calls promptly and professionally Process customer requests for move-ins, account additions, and service transfers Manage refunds, compensation requests, and account updates Route escalated customer issues for timely resolution Provide referrals and process requests for special programs, including Energy Assistance, CRISIS, Dollar Energy, and others as needed Initiate service orders, respond to order inquiries, and provide status updates Assist customers with credit and payment arrangements Guide customers to appropriate self-service channels when applicable Meet individual performance metrics, deadlines, and contribute to team goals Prioritize tasks effectively while managing multiple responsibilities Collaborate in a team environment to achieve shared objectives Skills Must reside in Ohio or Pennsylvania AND be within 80 miles or less from one of the Columbia Gas facilities Must be available from 7:00 am – 7:00 pm Monday - Friday and able to attend 100% of the 13-week training program Ability to work from a secure, private home office with minimal distractions Maintain a hardwired high-speed internet connection with minimum speeds of 75 Mbps download and 15 Mbps upload A smartphone is required to install a secure VPN application This position is primarily remote; however, employees must have reliable transportation to travel to their designated Columbia Gas facility as needed Successful applicants will be required to complete a CSR Aptitude Assessment Must be at least 18 years of age High school diploma or equivalent required Minimum of one (1) year of customer service experience Proficient computer skills, including navigating multiple tabs, windows, and systems Ability to type at least 25 words per minute (WPM) Strong written and verbal communication skills For bilingual candidates: Fluent in English and Spanish with strong written communication skills in both languages 2–3 years of call center and/or customer service experience 2–5 years of remote customer service experience Experience in the utility industry Advanced computer skills, including navigating multiple tabs, windows, and systems Ability to type 60–65 words per minute (WPM) Benefits $500 sign‑on bonus paid in two installments: $250 on the first paycheck and $250 after 6 months of employment. Company Overview NiSource helps energize the lives of its nearly 4 million natural gas and electric customers across seven states. It was founded in 1912, and is headquartered in Merrillville, Indiana, USA, with a workforce of 5001-10000 employees. Its website is