[Remote] Security Project Technician - Columbia, MD

Note: The job is a remote job and is open to candidates in USA. Convergint is a leading global service-based systems integrator, and they are seeking a full-time Security Technician to join their team. In this role, you will install, program, and provide customer training on various security systems while ensuring high levels of customer satisfaction. Responsibilities Installs, programs, test, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction Refers more complex issues to higher level colleagues Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions Writes routine programs for systems Acts as 'our customer’s best service provider' at all times thereby ensuring Convergint Technologies is the customer’s first choice for service Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction Performs other duties and responsibilities as requested or required Skills Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems To be a self-starter and work well with direct supervision Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) A valid driver's license with a clean driving record Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required Education: High School/GED or equivalent experience 1-3 years relevant field service Benefits 10 Company Holidays and Paid Time Off starting at 13 days annually Fun & Laughter Day Off Medical, Dental & Vision Plan Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Tuition reimbursement Competitive salary and compensation plan Vehicle reimbursement plan or company vehicle Corporate Social Responsibility Day Cell phone reimbursement (if applicable) Paid parental leave Company Overview Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence. It was founded in 2001, and is headquartered in Schaumburg, Illinois, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Convergint has a track record of offering H1B sponsorships, with 3 in 2025, 1 in 2024, 2 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.