[Remote] Service Desk Support Analyst III - Kelsey - Seybold Clinic - Remote

Note: The job is a remote job and is open to candidates in USA. Optum is part of Kelsey-Seybold Clinic, one of the nation's leading health care organizations. The Service Desk Support Analyst III role involves applying technical skills to solve complex issues and participating in problem resolution implementation. Responsibilities • Ability to apply in-depth level of technical skills to solve common and complex technical issues • Performs detailed analysis, recommends, and participates in the implementation of problem resolutions • Requires limited day-to-day supervision and guidance on handling unique situations • Follows established guidelines and interprets policies Skills • Bachelor's degree or equivalent IT experience • Ability to obtain a technical certification e.g. A+, Security+, MSCA, MCSE, MCP, Microsoft 365, or equivalent within six months of hire • 4+ years of Information Technology support experience with advanced troubleshooting skills • Demonstrated mastery of essential skills within a discipline and advanced competency in at least two specialized skill areas such as WAN, network printers, and desktops • Ability to act as a mentor to others learning essential and advanced skills • Proven expert knowledge of Microsoft Office products, Windows desktop, and Windows operating systems • Proven knowledge of Active Directory user, group, computer, and resource management • Demonstrated extensive knowledge of WAN technology, wireless technology, and network printing • Demonstrated extensive software, application, PC hardware, and printer hardware troubleshooting • Intermediate experience supporting specialty applications • Proven excellent verbal and written communication skills, organizational skills, and problem-solving skills • Ability to work a flexible work schedule to include periodic shift changes, weekends, on-call, and possible occasional off-site travel • Valid Texas driver's license • Advanced degree in a technical field • 2+ years of PC on-site service or PC system experience • 1+ years of Windows Server support or Windows Security experience • Experience utilizing IT Service Management systems and remote control tools • Experience providing technical support by phone in an automatic call distribution system • Proven knowledge of iOS, MacOS, and Chrome OS operating systems • Experience providing extensive hardware support • Demonstrated attention to detail and flexibility in a high service-oriented environment Benefits • Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401k contribution Company Overview • Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group. It was founded in 2011, and is headquartered in Eden Prairie, Minnesota, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • Optum has a track record of offering H1B sponsorships, with 648 in 2025, 559 in 2024, 620 in 2023, 851 in 2022, 593 in 2021, 438 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job