[Remote] Vacation Rental Guest Experience Coordinator, Remote, US

Note: The job is a remote job and is open to candidates in USA. Beachside VR manages a growing portfolio of short-term rentals across Florida's Space Coast, delivering standout guest experiences. The Guest Experience & Support Coordinator will be the primary point of contact for the Guest Experience team, handling escalations and coordinating operational needs during evenings and weekends. Responsibilities Respond to guest messages via phone, text, and email Handle guest escalations with empathy, confidence, and professionalism De-escalate issues and determine appropriate next steps Set clear expectations while protecting both the guest experience and company standards Document conversations, decisions, and outcomes thoroughly Triage maintenance issues as they arise Schedule and coordinate maintenance for the following day Communicate clearly with vendors and internal teams Track issues from start progress completion Ensure nothing falls through the cracks Follow up with vendors, teammates, and guests until issues are fully resolved Maintain accurate notes and updates across systems Own outcomes, not just tasks Skills Previous vacation rental or hotel experience is required. (guest services, property management, STR operations, or similar) Comfortable handling guest escalations Experience with industry software such as Guesty and Breezeway Have the ability to confidently navigate multiple systems and keep information updated in real time Strong written and verbal communication skills Highly organized with excellent follow-through Able to work independently during evenings and weekends Benefits Two (2) weeks of paid time off (PTO) Supportive, people-first team culture with clear expectations Company Overview Beachside Vacation Rentals is a locally owned and operated vacation rental management company headquartered in downtown Cocoa Beach, Florida. It was founded in 2021, and is headquartered in Cocoa Beach, Florida, USA, with a workforce of 11-50 employees. Its website is