**Rewritten Job Title:**

Experienced Customer Experience Concierge – Delivering Exceptional Service in the Centurion Lounge at blithequark **Rewritten Job Description:** Join the blithequark Team: Where Innovation Meets Exceptional Customer Experience At blithequark, we're built on a rich history of innovation, shared values, and a commitment to backing our customers, communities, and colleagues. As part of our team, you'll experience this powerful backing with comprehensive support for your holistic well-being and numerous opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of blithequark. We're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Concierge in the Centurion Lounge, you'll be the face of blithequark to our customers, acting as ambassadors of the brand. **How Will You Make an Impact in This Role?** As a Customer Experience Concierge, you'll be responsible for delivering superior service to Card Members visiting the blithequark Centurion Lounge, located in the SLC Airport. You'll be part of a cohesive team that works together to excite our customers and deliver on the brand promise. A successful Customer Experience Concierge will have a passion for delivering extraordinary service to our best Card Members in a customer-facing environment. **Key Responsibilities:** * Welcome and provide access to our Card Members upon arrival at reception * Be accountable and take ownership of the customer's experience from beginning to end * Create innovative ways to resolve customers' issues or concerns to win their brand loyalty and make loyal enthusiasts out of them * Employ the Customer First philosophy in meeting customers' needs and expectations * Provide concierge and lifestyle recommendations * Provide travel consultation and minimal reservation assistance * Accommodate needs of our Card Members by partnering with our food and beverage lounge partners **Lounge Hours of Operation:** The Centurion Lounge operates from 4:45 AM – 11:30 PM, Monday through Sunday. Hours are subject to change due to business needs. **Qualifications:** A successful candidate will possess the following qualifications: * Minimum of 1 year recent experience servicing premium customers * Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus) * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and be resilient * Ability to work flexible shifts, including nights, weekends, and holidays, is essential * Light to moderate lifting may be required for certain job tasks **Compensation and Benefits:** We offer a competitive hourly pay range of $24.00 to $25.25, plus bonus and benefits. Our benefits package includes: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Work Environment and Company Culture:** At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in the importance of work-life balance and offer flexible working arrangements to help our colleagues thrive personally and professionally. Our company culture is built on a foundation of innovation, collaboration, and customer obsession. **Equal Opportunity Employer:** blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **How to Apply:** If you're passionate about delivering exceptional customer experiences and want to join a team that's committed to innovation and excellence, apply now to become a Customer Experience Concierge at the blithequark Centurion Lounge. Apply for this job