**Rewritten Job Title:**

Experienced Billing Customer Service Representative – Patient and Insurance Liaison for blithequark's Healthcare Services **Rewritten Job Description:** Join blithequark's Team: A Dynamic and Growing Healthcare Organization Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to explore this exciting opportunity as a Billing Customer Service Representative at blithequark's Healthcare Services. About blithequark's Healthcare Services At blithequark, we are committed to providing high-quality healthcare services that exceed our patients' expectations. Our team of dedicated professionals is passionate about delivering compassionate care, innovative solutions, and exceptional customer experiences. As a Billing Customer Service Representative, you will play a vital role in ensuring seamless communication between patients, insurance companies, and our internal teams. Key Responsibilities: Communication Management: Serve as the first point of contact for call escalations, responding to patients, insurance companies, and their representatives via phone, email, and other internal communication platforms. Relay messages from requesters to appropriate team members or departments, utilizing multiple software applications to ensure efficient communication. Assist with coordinating incoming and outgoing billing requests, ensuring timely sorting, facilitating responses, and follow-ups. Maintain confidentiality and security of patient information in accordance with HIPAA regulations, handling a minimum of 70 accounts per day. Team Collaboration and Support: Participate in regular team meetings via video or teleconference, fostering open communication and collaboration with colleagues. Demonstrate competency in job-related skills, providing excellent customer service to diverse customer populations and departmental services. Operate equipment and mechanical devices to maintain a functional, effective, and safe work environment. Adhere to policies, procedures, and guidelines relative to departmental operations, ensuring compliance and quality standards. Work Environment and Culture: At blithequark, we value our employees' well-being and happiness. Our work environment is designed to promote collaboration, creativity, and growth. As a Billing Customer Service Representative, you will enjoy: * A dynamic and supportive team environment * Opportunities for professional growth and development * A comprehensive benefits package, including medical, vision, and dental insurance, 401(k) eligibility, paid holidays, PTO, and Sick Time * A flexible schedule, with hours from 11 am to 7 pm PST * A chance to make a meaningful impact on people's lives Essential Qualifications: * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of experience in customer service, billing, or a related field * Excellent communication, problem-solving, and interpersonal skills * Ability to work in a fast-paced environment, handling multiple accounts and priorities * Proficiency in software applications, including Microsoft Office and Google Suite * Strong attention to detail and organizational skills Preferred Qualifications: * Experience in the healthcare industry or a related field * Certification in customer service, billing, or a related field * Bilingual or multilingual skills * Experience with electronic medical records (EMRs) and practice management systems (PMS) Career Growth Opportunities and Learning Benefits: At blithequark, we invest in our employees' growth and development. As a Billing Customer Service Representative, you will have opportunities to: * Develop your skills and knowledge in customer service, billing, and healthcare operations * Participate in training programs and workshops to enhance your performance and career prospects * Collaborate with cross-functional teams to drive process improvements and innovation * Take on new challenges and responsibilities to advance your career How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to our team! Apply for this job