RN Utilization Management Reviewer

The Role The RN Utilization Management Reviewer is responsible for facilitating care for members who may have complex healthcare needs, authorizing medically necessary services at the right level of care to promote optimal health. This position is self-directed and works independently and collaboratively to facilitate care using clinical skills, principles of managed care, nationally-recognized medical necessity criteria, and company medical policies to conduct reviews that promote efficient and medically appropriate use of the member’s benefit to provide the best quality care. The Team The RN Utilization Management Reviewer is part of a highly dedicated and motivated team of professionals, including medical and behavioral health care managers, dietitians, pharmacist, clinicians, medical directors and more, who collaborate to facilitate care. This role is eligible for our eWorker, Mobile, and Resident personas. This position can be fully remote with an in-office requirement to work 1-3x/month at our location in Hingham, MA. Key Responsibilities: Conduct pre-certification, concurrent, and retrospective reviews with emphasis on utilization management, discharge planning, care coordination, clinical outcomes, and quality of service. Evaluate members’ clinical status, benefits, and appropriateness for programs and sites of service to develop a cost-effective, medically necessary plan of care. Pass annual InterQual Interrater Reliability Test. Collaborate within a team of professionals, including clinical utilization managers, account representatives, member service associates, dietitians, and physicians, to provide members with a high level of care coordination. Interact with treatment providers, PCPs, physicians, therapists, and facilities as needed to gather clinical information to support the plan of care. Monitor clinical quality concerns, make referrals appropriately, identify and escalate quality of care issues. Understand member insurance products and benefits, as well as regulatory and NCQA requirements. Identify cases to be presented at medical rounds and follow up with providers on recommendations to achieve optimal outcomes for members. Support a positive workplace environment, collaborate, and share clinical knowledge and skills to support our culturally and demographically diverse member population. Other clinical duties as assigned. Key Qualifications: Self-directed, independent, adaptive, flexible to change, and able to collaborate as a member of a team. Ability to assess, analyze, draw conclusions, and construct effective solutions. Excellent written and verbal communication skills. Proficient with multiple IT systems. Able to identify and set goals, follow processes, meet deadlines, and deliver expected outcomes with the appropriate sense of urgency. Ability to interpret, evaluate, and document complex medical information to identify and communicate relevant and actionable conditions, circumstances, and behaviors. Demonstration of awareness, attitude, knowledge, and skills needed to work effectively with a culturally and demographically diverse population. Willingness to learn new business and clinical skills. Education and Experience: 3-5 years relevant experience in a variety of appropriate clinical health care settings (inpatient, outpatient, or differing levels of care). Utilization Management experience, preferred. Active licensure in Massachusetts is required. Licensure in additional states a plus. For registered nurses only: a bachelor's degree in (BSN) preferred. Note: Any restrictions against a license must be disclosed and reviewed. #LI-HYBRID Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer - veterans/disability. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law. Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information. Location Hingham Time Type Full time Weekly Hours 37.5 Grade of Position CR Hourly Range: $38.49 - $47.05 Number of Openings Available 1 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability. This job is also eligible for variable pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. WHY Blue Cross Blue Shield of MA? We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL. As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue. At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our " How We Work " Page.