SaaS Growth and Customer Success Specialist

SaaS Growth & Customer Success Specialist (US & EU Markets) About the Role We are looking for a tech-savvy, results-oriented SaaS Growth & Customer Success Specialist to join our expanding team at Whatsmark. You will play a key role in supporting our global users, managing our SaaS infrastructure, and driving growth in the US and European markets. The ideal candidate should have a deep understanding of digital networking solutions (QR VCards) and micro-commerce (WhatsApp Store) ecosystems. Key Responsibilities Provide high-quality technical support via remote desktop tools and ticket management systems. Efficiently manage the platform's admin panel to oversee user accounts and system configurations. Guide users through the implementation of Digital Business Cards (QR VCard) and WhatsApp Micro Stores. Manage different user roles and subscription models within the SaaS framework. Contribute to online marketing and sales strategies tailored for international markets. Qualifications Proven experience in the SaaS industry (experience in US/EU markets is a significant plus). Strong command of digital business solutions, specifically QR Code VCards and WhatsApp-integrated e-commerce. Proficiency in using SaaS management panels and understanding hierarchical user roles. Excellent communication skills in English (both written and verbal). Ability to troubleshoot technical issues through remote support tools. Proactive, self-motivated, and capable of working in a remote or hybrid environment. âš ï¸ Mandatory Application Step (Pre-Screening) To demonstrate your proficiency with SaaS systems and your interest in our product, we require all applicants to complete the following task: Visit and create a free account. Set up and fully complete your personal Digital VCard. Ensure your profile reflects your professional identity and skills. How to Apply Once you have completed your VCard, you can apply via LinkedIn or send an email to [email protected] with the subject line "SaaS Specialist Application - [Your Name]". Note: Your application must include the URL of the VCard you created on our platform. Applications without a Whatsmark VCard link will not be considered. Apply tot his job