Sales Operations Coordinator (Remote - Eastern Region)
Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. About the Role: Under the general direction of the Sales Operations Lead, the Sales Operations Coordinator will be responsible for reviewing new item records that need to be validated and populating the necessary business unit and financial attributes in a timely manner. In addition, the Sales Operations Coordinator will assist with backlog review, updating estimated ship dates for open orders and fulfillment. What You’ll Do: • Responsible for the internal item setup process and coordinating with sales team to ensure proper classification of each item “attribute” (tax classification, practice area, type, etc.). • Responsible for quarterly review of all internal item records and completing any necessary revisions. • Provide guidance to internal teams on resolving variances associated with items. • Review, process and fulfill market development fund (MDF) orders. • Daily review of new invoices uploaded to vendor/distributor portals and creation of item fulfillments based on those invoices. • Assist Sales Ops Specialists with weekly backlog review as needed. • Assist with reviewing and processing drop ship orders through the ERP Platform in a timely manner when backup coverage is needed. • Problem-solve discrepancies and provide recommended solutions. Qualifications & Interests: • Excellent interpersonal communication skills required for interacting with employees, vendors, and clients. • Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment. • Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver. • Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment. • Strong Microsoft Excel skills Work Environment/Location: Remote (Eastern Standard Time) - 8:00am ET start time (M-F) The Perks: • Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability • Competitive Compensation • Training and development programs • Stocked kitchen with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off • **To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $50,000—$55,000 USD Apply tot his job Apply tot his job