Sales Support Project Manager

The Project Manager is a key driver of collaboration and success, serving as a trusted partner to Coca-Cola North America Operating Unit (NAOU) customers, clients, and business partners. This role goes beyond relationship management by providing training, delivering presentations, and working closely with department leadership to identify and implement innovative process improvements. Requirements • Provide guidance to customers, business partners, and company associates to teach, validate, and ensure accuracy of equipment, parts, and processes. • Research and resolve customer and partner issues to expedite service, installations, or orders using internal systems and external resources. • Communicate project and work status to all relevant stakeholders to keep them informed and engaged. • Capture and address customer inquiries and feedback using advanced database tools and established best practices to enhance service performance and provide actionable insights for internal and external reporting • Select and analyze data, creating queries to enhance supplier, client, and customer reporting capabilities. • Manage and monitor installation scheduling, equipment replacements, and asset removals through Project Coordinators using Coca-Cola systems, supplier networks, and agent contacts to meet customer expectations. • Act as the liaison between field teams and The Coca-Cola Company to determine optimal resource allocation and ensure customer satisfaction during conversion processes. • Prepare Q&A documents, talking points, and position statements to ensure consistent, accurate communication using company-approved language. Benefits • Large & Connected Network: Work with cross-functional teams across the country and globe, building connections that accelerate learning and innovation. • Innovative Technology: Leverage state-of-the-art tools and systems within one of the world’s most recognized brands to deliver exceptional customer experience. Apply tot his job