Salesforce Administrator

Position Overview We are looking for a skilled and motivated Salesforce Administrator with 3+ years of hands-on experience to support and enhance our Salesforce environment. This role combines user support, system administration, and deployment responsibilities. The ideal candidate will be a problem-solver with a strong understanding of Salesforce architecture, deployment best practices, and a passion for optimizing user experience and system performance. Key Responsibilities: Salesforce Administration & User Support • Provide Tier 1 and Tier 2 support for Salesforce users, resolving issues related to access, data, and functionality. • Manage user setup, roles, profiles, permission sets, and license assignments. • Create and maintain custom objects, fields, page layouts, record types, validation rules, and automation (Flows, Process Builder). • Develop and maintain reports and dashboards to support business operations and decision-making. • Conduct regular system audits and data quality checks to ensure integrity and compliance. • Deliver user training, documentation, and onboarding for new users and features. Deployment & Release Management • Manage configuration changes and deployments across multiple Salesforce environments (sandbox, UAT, production). • Use tools such as Change Sets, Salesforce CLI, or DevOps platforms (e.g., Gearset, Copado) to manage and automate deployments. • Collaborate with developers, QA, and business analysts to coordinate release schedules and ensure successful rollouts. • Maintain version control and documentation of all changes and deployments. • Monitor post-deployment performance and troubleshoot any issues that arise. Process Improvement & Collaboration • Partner with business stakeholders to gather requirements and translate them into scalable Salesforce solutions. • Identify opportunities to streamline processes and improve system usability. • Participate in cross-functional projects and initiatives involving Salesforce integrations or enhancements. • Stay current with Salesforce releases, features, and best practices, and recommend improvements accordingly. Qualifications: • 3+ years of experience as a Salesforce Administrator in a professional environment. • Salesforce Administrator Certification (ADM-201) required; Advanced Admin or other certifications (e.g., Platform App Builder) are a plus. • Proven experience with Salesforce deployment tools and release management processes. • Strong understanding of Salesforce security model, automation tools, and reporting capabilities. • Excellent troubleshooting, analytical, and communication skills. • Ability to manage multiple priorities and work independently in a fast-paced environment. Preferred Skills: • Experience with Salesforce DevOps tools (e.g., Gearset, Copado, AutoRABIT). • Familiarity with Apex, SOQL, and Lightning Web Components is a plus. • Experience with managed packages (Box, Conga, etc.). • Experience with integration tools (e.g., MuleSoft, Zapier, Workato) or middleware platforms. • Knowledge of Agile methodologies and tools like Jira or Azure DevOps. • Knowledge of ITSM and support ticketing systems (e.g., Jira, ServiceNow). • Experience in a regulated or enterprise environment. Key Performance Indicators: • Reduce the average ticket response time • Reduce the ticket backlog • Reduce ticket resolution time Working Hours: • Hours may vary and will require some evening work; frequently requires working 40-45 hours/week depending on business needs. Travel: • 0%-5% Occasional travel to branch offices or seminars may be required. Physical Demands: • Digital dexterity and hand/eye coordination in operation of office equipment • Light lifting and carrying of supplies, files, etc. • Ability to speak to and hear customers and/or other employees via phone or in person • Body motor skills sufficient to enable incumbent to move from one office location to another The position is (non-exempt) and the salary will be between $99,500.00 and $116,000.00 with an opportunity to earn a discretionary annual bonus. The salary range is determined and based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education. Additional benefits: • Medical, Dental, and vision plans • 401(k) and matching • Paid Time Off • Company Paid Life Insurance • Employee Assistance Program • Training and Development Opportunities • Employee Discounts Apply tot his job