Salesforce Administrator

Salesforce Administrator & Business Analyst 3 Brook Street/8 Knight Street, Norwalk CT 06851 Full-Time In Office Position About BioWave The BioWave Corporation, founded in 1997 based in Norwalk, CT, is a fast-moving entrepreneurial minded health-care organization scaling rapidly both nationally, and globally. The organization services three key domestic markets, being Veterans (through the United States Department of Veterans Affairs), Athletes, (directly and indirectly through college and professional sports teams), and the broader Commercial “pain” market (directly through HSA/FSA stores, and indirectly through provider-based prescriptions). Organizational momentum is predicated on three key strengths, being our Customer Experience (CX), our unique go-to-market model, and our industry leading product families. Mission We are passionate and dedicated in our mission to help our nation’s heroes, athletes, and those suffering with chronic pain find non-opioid Modern Pain Management Solutions for their acute, chronic and post-operative pain. As we execute our mission with great passion and energy, these guidelines show us how to help people and at the same time be an honored guest and good neighbor. Onwards! Job Description We are seeking an experienced Salesforce Administrator & Business Analyst to own, optimize, and support our Salesforce platform while partnering with key stakeholders to improve business processes. This hybrid role is ideal for a problem-solver who combines technical Salesforce expertise with strong business analysis skills. You will serve as the primary system administrator, integration steward (including Salesforce–QuickBooks), process analyst, and trusted advisor to our sales, finance, and operations teams. Duties and Responsibilities Salesforce Administration (60–70%) • Serve as the primary Salesforce administrator for a mid-sized user base. • Manage user setup, profiles, roles, and security controls. • Create and maintain custom objects, fields, page layouts, record types, and validation rules. • Build and optimize flows, automations, and approval processes. • Maintain data integrity, perform regular data audits, and complete data imports/updates. • Monitor and troubleshoot platform issues, including errors arising from integrations. • Support end users with training, issue resolution, and best practices. • Manage sandbox environments, deployments, and release updates (triannual Salesforce releases). • Maintain system documentation, training materials, and change logs. Business Analysis & Process Improvement (30–40%) • Partner with Sales, Finance, Operations, and Leadership to understand business needs. • Analyze existing processes and workflows; identify gaps and opportunities for efficiency. • Gather requirements and translate them into functional system specifications. • Develop user stories, acceptance criteria, and process documentation. • Lead discovery sessions, working sessions, and cross-functional workshops. • Recommend scalable solutions aligned with business objectives and Salesforce best practices. • Create dashboards and reporting for sales, finance, and leadership teams. Salesforce + QuickBooks Integration Management • Oversee and maintain the integration between Salesforce and QuickBooks (e.g., through a connector or API). • Troubleshoot sync errors and ensure accurate data flow between systems. • Collaborate with Finance on revenue, invoice, and customer data consistency. • Optimize mapping logic, workflows, and data standards across systems. Required Experience/Skills • 3+ years of Salesforce Administration experience in a professional environment. • Salesforce Administrator Certification (ADM-201 or equivalent) required. • Hands-on experience configuring flows, validation rules, and automation. • Strong understanding of sales processes, CRM best practices, and reporting. • Experience with business analysis: requirements gathering, documentation, and process mapping. • Excellent communication and stakeholder management skills. • Ability to translate business needs into system design. • Strong problem-solving skills with attention to detail. Nice to have • Experience in mid-sized organizations (50–500 employees). • Experience administering Salesforce–QuickBooks integrations. • Additional Salesforce certifications (Advanced Admin, Platform App Builder, Business Analyst). • Experience with data tools such as Data Loader or third-party ETL tools. • Experience with CPQ, quoting, or order-to-cash processes. • Key Competencies • Customer service mindset with strong user support skills • Analytical and process-oriented • Able to work independently and manage priorities • Strong documentation and communication abilities • Continuous improver with a passion for operational efficiency • Comfortable working cross-functionally with Sales, Finance, and Operations Pay & Benefits Summary • Base: $80,000 • Insurance offerings – Medical, Vision & Dental • 401K- discretionary 2.5% employer match • Basic/Voluntary Term Life Insurance • Long Term Disability • HSA Accounts • PTO Years 1 and 2, 15 days, Year 3 onwards 20 days • 12 paid public holidays • Reimbursement for travel. Legal Disclaimer(s) BioWave is committed to the principles of equal employment opportunity and providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or accommodations to complete the application process or to perform the essential functions of this position, please contact [insert contact name, phone number, and/or email]. This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Apply tot his job