Senior Account Manager

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( monks.com/careers ). About the Role The Senior Account Manager will serve as a strategic partner to clients and lead social and digital creative workflows that drive business outcomes for specific audiences and business segments. Your day will be spent understanding the objective of our creative efforts, and working with strategy and creative teams to match those efforts with the right creative solutions. You will build relationships with partnering brand manager clients, championing the work, and driving learnings and business growth through each project.Prior digital creative client-facing experience is a must. ***This is a hybrid position requiring three days per week onsite at the Mason, OH office. Responsibilities: Partner with colleagues to deliver integrated solutions from campaign inception through completion Serve as a strategic advisor to middle and senior-level client stakeholders Help lead the brand, clients and integrated team across multiple integrated touch points Prepare creative briefs and client presentations with minimal supervision; lead client calls with confidence and maintain the control of the conversation - getting back on track if things derail Build a positive working relationship of the partner agencies active on the business Provide proactive recommendations and insights to clients, when applicable, on best practices, digital-first approaches, and emerging opportunities in digital Develop strong cross-functional relationships with both our clients and your counterparts on the Creative, Strategy, Production and Media teams Be intimately familiar with the client’s brand, product, market conditions and competitors - share intel, creative, articles, etc with your teams Immerse yourself in the essential dynamics, strategies, and drivers of your client’s business and respective industry Champion the agency perspective convincingly with clients and articulate when communicating work and ideas. Demonstrate passion for the agency, the work and the client’s business. Lead all productions within your area of responsibility; participate in productions and support the Creative and Production teams in any way possible. Ensure all work is accurate, reflects client comments, meets brand standards and is on strategy Manage client’s budget within agency Stay on top of all aspects of a project, always able to explain the status, timing implications and budget implications at each step. Always be two steps ahead on your projects. About You The essentials: 6+ years of account management related experience in marketing, advertising or digital agency Strong interpersonal skills to foster optimal department and client relationships Ability to head off potential conflicts and problems before they materialize, and have strong problem solving skills Collaborative, consistently solutions-oriented, and able to thrive in a fast-paced agency dynamic Work with peers to build and refine processes that strengthen the agency’s client service discipline Model strong client management, communication, and strategic thinking ability and provide guidance to more junior account managers Ability to work independently and willingness to take assignments readily Desire to maintain and continually improve personal knowledge base Ability to change course of action when appropriate or necessary Superior organization skills and be detail oriented Professional and positive attitude Ability to juggle and lead multiple assignments and projects simultaneously Ability to work in a fast-paced environment Experience as a direct liaison between the brand marketers and the agency Ability to communicate feedback clearly and succinctly, both internally and externally #LI-KW1 #LI-Hybrid At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission. What We Offer Benefits Excellent, full coverage medical, dental, and vision insurance with employer-paid HRA Generous PTO and 15 company-wide holidays 401k with company contribution Paid parental leave Work-life balance with an emphasis on personal well-being Career growth in a disruptor space & entrepreneurial opportunities within the Monks network A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more! Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here !) Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status. Salary Range $65,000 — $80,000 USD About Monks Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition. Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023. We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.