Senior Account Manager

Why we need you Maltego is a leading provider of intelligence software used globally by security professionals, investigators, and analysts. Our all-in-one platform empowers users to discover, visualize, and analyze complex relationships in data, enabling faster and more accurate decision-making. Our core products—Search, Graph, Evidence, and Monitor—are trusted by law enforcement, cybersecurity teams, and corporate investigators worldwide. The Senior Enterprise Account Manager owns and grows a portfolio of high-value US Government and commercial accounts. Your mission is to maximize Net Revenue Retention (NRR), ensure high renewal rates, and expand customer advocacy usage of Maltego solutions. You will act as a trusted advisor to mission owners, procurement leaders, and users (in collaboration with Customer Success), ensuring customers realize value from Maltego, identifying cross-sell and upsell opportunities, and turning satisfied customers into advocates. This position is instrumental in maximizing account value, deepening client relationships, and ensuring alignment with Maltego’s strategic objectives in the region. What to expect Own the renewal and expansion process across assigned US Federal and commercial accounts, partnering with Sales on strategic opportunities. Develop and execute strategic account plans to grow NRR and customer value in line with Maltego’s US growth objectives. Build and maintain strong multi-level relationships (executive, operational, and end-user) within government and enterprise organizations. Partner with Primes, Resellers, and Data Partners to expand footprint and drive new use-cases. Identify, scope, and close cross-sell and upsell opportunities across product modules and business units. Collaborate closely with Customer Success, Pre-Sales, Product, and Enablement teams to ensure adoption milestones, customer satisfaction, and proactive engagement of at-risk accounts. Act as the voice of the customer—gather insights, share feedback with Product & Marketing, and contribute to Maltego’s US go-to-market and account strategy. Maintain accurate CRM records, forecasts, and pipeline metrics; participate in regular pipeline and strategy reviews. Represent Maltego at industry events and customer briefings; champion customer advocacy and reference generation. Your profile in short Required Qualifications 7+ years of enterprise account management experience, ideally within B2B SaaS or cybersecurity US citizenship (required) and ability to obtain security clearance (as needed) Proven success driving renewals, expansions, and customer retention at enterprise or government scale Experience supporting US Federal Government clients or agencies Familiarity with OSINT, cyber investigations, or data-fusion technologies Strong relationship management, negotiation, and executive-level communication skills Comfortable working cross-functionally with Sales, Product, and Customer Success teams in a global organization Preferred Experience Background in cybersecurity, intelligence, or data-analytics SaaS Active or prior US Government security clearance Established network within US Federal agencies and system integrators Understanding of Federal procurement, FAR compliance, and budget cycles Who You Are Strategic, analytical, and customer-obsessed A trusted advisor who builds credibility through integrity and results Comfortable operating autonomously in a fast-scaling environment Collaborative and empathetic; thrives in cross-functional global teams Passionate about helping customers succeed through technology Why you will love Maltego Maltego is a scale-up company. We provide you with the benefits and security of larger corporations, coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important. Here are some of the reasons why you will love Maltego: Insights into the daily operations of a fast-growing tech scale-up. Work with a world-class sales team passionate about growth, learning, and impact. Competitive base salary + variable bonus linked to Net Revenue Retention (NRR) and expansion targets Comprehensive benefits package including healthcare, 401(k), paid time off (PTO), and a dedicated learning budget Inclusive, diverse culture, where your voice and contributions matter. Supported language courses Mental health support via .nilo (psychologists & digital tools) At Maltego, we are committed to supporting diversity and inclusion in our organization. We are an equal opportunity employer. We welcome applications from all individuals regardless of race, religion, color, nationality, gender, sexual orientation, age, or disability. Location Based in Washington, D.C. or Virginia area (hybrid or remote within the U.S.) Travel approximately 20–30% (domestic, with occasional international trips) Required documents / information Apply with your resume and a cover letter highlighting your experience with US Government accounts, OSINT, and cyber investigations.