Senior Account Manager, Retail Marketplaces – Amazon

Job Description: • Strategic Management of assigned client book, defining a roadmap to reach set goals • Report on performance with details around trends, tactics implemented and next steps • Outline the priority action items for delegation • Meet with direct reports to discuss priorities & support challenges/roadblocks • Mentor Specialists and Junior Account Managers; act as a Navigator (peer buddy) for AM new hires • Ensure top-line, measurable growth for client book, aiding in client retention and satisfaction • Subject Matter Expert for client relationship management • Staying up to date on industry trends and best practices for use in client education and company thought leadership • Contribute to a collaborative team culture, including engaged contribution to team calls, as well as department and company calls Requirements: • Expert project delivery and strategy across platforms including Amazon Seller Central, Amazon Vendor Central, Amazon International and Walmart • Expert in clear and timely written and verbal communication both internally and client-facing • Dependable and timely completion of work in line with task and projects deadlines • Cross-functional team management including coaching, empowering, and delegating tasks • Expert in high-quality delivery of responsibilities incorporating Acadia best practices and industry expertise • Demonstrated ability to work well with others including navigating challenges and obstacles • Expert strategic creation and coordination of client strategy that ties back to client goals, benchmarks, and targets • Expert ability to identify and communicate big picture trends across marketplaces, categories, and industries internally and to clients • Prepare, plan, and lead client calls with a clear call agenda that communicates progress towards high-level initiatives, strategic next steps, and projected future outcomes • Mentoring and support of new AM hires, including strategic best practices and quality control Benefits: • Full remote team; work-from-home flexibility • Generous Holiday & PTO Allotment: 16 Paid Holidays 16 PTO days (in 1st year), 21 days after 1 year, 26 days after 5 years • Bereavement Leave (5 days) • Volunteer Time (16 hours) • Parental Leave (12 weeks) • Physical & Mental Health Stipend • Medical, Dental, Vision Insurance • 401K, Financial Planning Support • Education Reimbursement Apply tot his job Apply tot his job