Senior Associate, Support Automation
About the Team Our team is looking for a Senior Associate to help our Support Automation team scale to meet the rapid growth of our last-mile logistics platform. You will be analytical, have a demonstrated track record of relentless, effective execution, and be excited to tackle one of our company's most challenging business problems. About the Role The mission of the Support Automation team, and the objective of your role, is to make DoorDash the platform of choice for all users by delivering seamless, intuitive, and efficient support experiences. This means ensuring users can resolve issues quickly and confidently, while also proactively identifying opportunities to improve end-to-end experiences through automation, insights, and experimentation. In this role, you will collaborate closely with cross-functional partners across product, engineering, operations, and analytics to enhance support journeys, optimize automation systems, and reduce friction across the platform. You will report to a Manager on the Support Automation team within the broader Customer Experience organization. You're excited about this opportunity because you will… • Generate, analyze and leverage data to identify opportunities to improve the Dasher experience • Partner with teams within and outside of support operations to improve processes and the resulting experience for all our customers • Execute your recommendations from start to finish, from analyzing data to building a business case, aligning stakeholders, testing ideas, executing and measuring results We're excited about you because… • You have worked on projects across teams and demonstrated success in fast-paced, ambiguous environments. • You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel. • You're organized. You thrive in creating structure out of nothing. • You solve problems from first principles. You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking. • You have experience designing, running, and analyzing experiments to drive decision-making and validate impact. • You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams. • You're persuasive. You are an effective communicator, speaking as if you're right and listening as if you're wrong. You meet people on their level. • You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow. • You have strong written and verbal communication and presentation skills. • You have experience in customer experience and strategy. • You have 2+ years of experience. You've succeeded in a competitive, or challenging environment. • Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities. We expect this position to be filled by 12/28/2025. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection. Apply tot his job