Senior Bilingual Technical Support Representative - Remote in Miami, FL
About the position Responsibilities • Use weekly demand insights to plan billing and share risks • Ensure every customer order is accurate, complete, and released on time • Reserve stock and lead the pick-release process to hit delivery goals • Prioritize key accounts with thoughtful allocation and quick processing • Communicate clearly and resolve issues to keep customers happy • Work closely with teams and continuously refine processes • Create reports on backlog, picks, and shipping to keep performance on point Requirements • Bilingual in English and Spanish • High school diploma or equivalent • 1 year minimum of tech support and troubleshooting experience • Some customer service experience • High speed internet (> 15mbps) • Computer experience • Comfortable working to resolve the customer's issues before escalating to the next level Benefits • Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Base wage of $17 per hour plus performance bonus opportunities • PTO • tuition reimbursement • health and wellness incentives Apply tot his job