Senior Community Manager, Growth & Retention

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, Crypto.com, General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024). HackerOne is at a pivotal inflection point in the security industry. Offensive security is no longer optional – it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever. With the industry shifting, HackerOne stands apart: we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world’s top organizations. HackerOne Values HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability. Senior Community Manager, Growth & Retention Remote Location: Boston, MA; Seattle, WA; Austin, TX; Washington, DC; or London, UK Position Summary At HackerOne, we connect organizations with the world’s largest community of ethical hackers to help secure the digital world. As the Senior Community Manager for Growth & Retention, you will strengthen, scale, and energize our global hacker community. You will execute towards the defined Community strategy and manage oversight of programs that help hackers learn, connect, and thrive, expanding ambassador impact, elevating community experiences, and deepening long-term engagement. You’ll collaborate closely with Community, Delivery, and Marketing teams to shape how we empower researchers worldwide. This role blends strategy, operations, and authentic relationship-building to ensure the HackerOne community continues to grow, innovate, and lead the industry. At HackerOne, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of Boston, MA; Seattle, WA; Austin, TX; Washington, DC; or London, UK. We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together – fostering collaboration, connection, and in-person moments that enrich our culture – while still preserving the benefits of remote work. What You Will Do Success in the Senior Community Manager role will be accomplished by delivering on the responsibilities below in alignment with the Values and the Talent Principles that define how we work at HackerOne. • Grow & retain our global ambassador network by leading the HackerOne Brand Ambassador Program, including recruitment, onboarding, engagement, and recognition. • Design scalable systems and playbooks to support consistent, repeatable, and locally adaptable community events across 60+ countries, demonstrating Change Agility to iterate quickly based on community insights. • Apply an AI-First approach to enhance community operations and program scalability, using AI tools to improve ambassador workflows, event preparation, content creation, and data analysis. • Define and measure program ROI through Data-Driven Decision Making, using dashboards, feedback loops, and performance indicators to guide investments and improve event and engagement outcomes. • Drive ambassador-led events such as meetups, workshops, CTFs, and university engagements, ensuring high-quality experiences that reflect local needs and global standards. • Lead conference and sponsorship planning by selecting opportunities, coordinating ambassador presence, and evaluating post-event impact using measurable criteria. • Use First Principles Problem Solving to simplify global community processes, uncover root causes of engagement challenges, and design durable solutions that scale across regions. • Build trusted relationships with hackers and ambassadors across Discord, h1.community, and industry events, fostering a sense of belonging and community identity that strengthens long-term loyalty. Minimum Qualifications • 5+ years of community management experience in cybersecurity, developer communities, open-source ecosystems, or related technical environments. • Demonstrated ability to scale community, ambassador, or advocacy, programs across multiple regions. • Proven experience planning and delivering virtual and in-person events with measurable outcomes. • Experience with community platforms (e.g., Discord, Slack) and strong project management skills using tools such as Asana, Monday.com, or Trello. Preferred Qualifications • Experience with community event platforms (e.g., Bevy) or analytics tools (e.g., Looker). • Background in bug bounty, offensive security, pentesting, or security research. • Experience evaluating or managing conference sponsorships with ROI-focused decision-making. • Experience supporting diverse global communities or multilingual audiences. Compensation Bands: Tier Locations • US Tier B $129K – $158K • Offers Equity • UK Tier £67K – £82K • Offers Equity #LI-Remote #LI-KM1 Job Benefits: • Health (medical, vision, dental), life, and disability insurance* • Equity stock options • Retirement plans • Paid public holidays and unlimited PTO • Paid maternity and parental leave • Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act) • Employee Assistance Program • Flexible Work Stipend • Eligibility may differ by country We're committed to building a global team! For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR). Visa/work permit sponsorship is not available. Employment at HackerOne is contingent on a background check. HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws. This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time. For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position. Apply tot his job