Senior CX/UX Researcher (Health Research) – Hybrid (PA, MA, NY) R0053479

Senior CX/UX Researcher (Health Research) – Hybrid (PA, MA, NY) R0053479 | Wolters Kluwer DXG U.S., Inc. About the role Wolters Kluwer is looking for a Senior User Researcher for Health Research. This role will help support our Health Research product portfolio as they deliver academic, peer-reviewed content, books, and specialty journals that medical researchers and educators rely on for authoritative scientific evidence. We’re looking for an enthusiastic researcher with a strong passion to deeply understand customer jobs to be done. Together with a multidisciplinary team of front-end engineers, user-experience designers, user researchers, product managers and other professionals you will continuously help to improve the end-to-end experience. Your research and coaching will be key in creating useful, usable, and delightful new and existing solutions and patterns. We are characterized by an entrepreneurial and informal but professional working atmosphere. You will be working in a dynamic and international organization where your personal development is encouraged and supported. Convinced you are the right fit? Then don't hesitate to apply online with your resume together with a portfolio and short summary of your reasons for applying. Work Arrangement Hybrid: Eight days a month we come together in the closest MA, PA, NY office (ET) within 50 miles to experience the value of connecting with colleagues. This role is a part of (Health Research) DXG | EXO | Wolters Kluwer DXG U.S., Inc. Please view the site office location directory for potential office preferences nationwide. (Philadelphia, New York, Boston/Waltham) | About Us: | Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Required Job Qualifications (8yr+ experience) The position might require some travel, domestic and international, on a regular basis, comprising no more than 20% of total days worked. You have eight or more years of experience working in the field of user research – ideally within an agile environment A Bachelor's degree (BA or BSc) from a four-year college or university (or equivalent) in Computer Science, Psychology, Communications & Multimedia Design/Media Technology Human Factors or related would be a big plus You have a solid grasp of generative research methods for collecting data and insights that reveal user’s behaviors, needs, and opinions You have a solid grasp of evaluative research methods as part of the iterative design process for assessing specific problems to ensure usability and ground it needs and desires of real people You know exactly which tools to use for moderated and unmoderated testing and know how to capture the data, quantify the data and create valuable (business) insights out of the data You understand and are able to incorporate complex technical and business requirements in the research process You advocate research findings to diverse audiences through engaging reports and presentations You have experience working closely with designers, product managers, engineers, and other professionals to prioritize research opportunities in a fast-paced, rapidly changing environment You are familiar with principles of Lean Product and Lean UX and have a solid grasp of user-centered design (UCD) You are open to feedback and have no issues receiving (constructive) criticism Excellent English verbal and written communication skills are essential This position has no direct line supervisory responsibilities. This position may oversee the work of colleagues and consultants in the course of project execution Essential duties and responsibilities Create understanding and empathy around user needs, stated and unstated, for the entire product team including UX designers, product managers, and engineers Guide the product team in strategic decision making from identifying the key user needs to the end of the envisioning process, followed by continuous usability testing of existing and new patterns Explore the behaviors and motivations of our users through methods like contextual inquiry, surveys and usability testing Be an ambassador of design thinking and a user-centered process Help to improve the UX process to raise the UX maturity Support innovation through the use of AI in your own work as well as identifying use cases and patterns for potential AI solutions for our customers. Ask smart questions, take risks and champion new ideas and be absolutely relentless in your pursuit of excellence Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. • Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84 • Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 • WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $94,200.00 - $164,450.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page. Apply tot his job