Senior Data Analyst

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. TextNow is looking for a motivated Senior Data Analyst to join our Analytics & Insights team. You’ll drive data-informed decision-making across the organization by translating business problems into analytical solutions, designing insightful dashboards, and uncovering trends that shape strategic actions. This role is perfect for someone with strong analytical skills, deep business acumen, and a passion for using data to tell stories that inspire action. What You’ll Do Analyze complex datasets to identify actionable insights, trends, and opportunities Develop and maintain dashboards, reports, and data visualizations using tools like Looker, Tableau, Power BI, or Redash Conduct ad hoc analyses to support product, marketing, and operations initiatives Partner with data engineering teams to ensure data quality, integrity, and availability Develop and maintain KPI frameworks and performance measurement systems Assist in building scalable data models and automation pipelines Collaborate cross-functionally with Product, Finance, Marketing, and Operations teams to define analytical needs Translate business questions into data requirements and present insights and recommendations to senior leadership Mentor junior analysts and foster a culture of data-driven decision-making Define and standardize analytical best practices across the organization You’ll Be a Great Fit If You Have Bachelor’s degree in Data Science, Statistics, Mathematics, Economics, Computer Science, or a related field (Master’s preferred) 5+ years of experience in data analytics or business intelligence Proficiency in SQL and at least one programming language (e.g., Python or R) Experience with modern BI tools (Looker, Tableau, Power BI, Mode, or Redash) Strong understanding of A/B testing, statistical analysis, and data modeling Experience working with large-scale datasets and cloud-based environments (e.g., Snowflake, Eppo) Excellent communication and storytelling skills with data Attention to detail, analytical rigor, and curiosity for continuous improvement Preferred Skills Experience in telecommunications, SaaS, or consumer app environments Familiarity with machine learning concepts and predictive analytics Understanding of ETL processes and data warehousing fundamentals Experience collaborating with product teams on experimentation and growth analytics Estimated Base Salary Range by Location: Canada (CAD): $103,700 – $140,300 US – National (USD): $114,800 – $155,300 Final compensation will be determined based on a number of factors, including skills, experience, location, and on-the-job performance. We’re committed to paying competitively to hire and retain high-caliber talent. We recognize that exceptional talent may fall outside of these ranges; we encourage all qualified candidates to apply even if their compensation expectations are outside of the listed range. n n More about TextNow... Our Values: · Customer Obsessed (We strive to have a deep understanding of our customers) · Do Right By Our People (We treat each other with fairness, respect, and integrity) · Accept the Challenge (We adopt a "Yes, We Can" mindset to achieve ambitious goals) · Act Like an Owner (We treat this company like it's our own... because it is!) · Give a Damn! (We are deeply committed and passionate about our work and achieving results) Benefits, Culture, & More: · Strong work life blend · Flexible work arrangements (wfh, remote, or access to one of our office spaces) · Employee Stock Options · Unlimited vacation · Competitive pay and benefits · Parental leave · Benefits for both physical and mental well being (wellness credit and L&D credit) · We travel a few times a year for various team events, company wide off-sites, and more Diversity and Inclusion: At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great. 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