**Senior Data Analyst - Customer Experience - Remote at arenaflex**

**Unlock the Power of Data to Drive Exceptional Customer Experiences** Are you a data-driven professional with a passion for customer experience? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex is seeking a highly skilled Senior Data Analyst to join our Customer Experience team, and we're excited to offer this incredible opportunity to the right candidate. **About arenaflex** arenaflex is a leading organization that's dedicated to delivering exceptional customer experiences. We believe that by putting our customers at the forefront of everything we do, we can create a better world for everyone. Our Customer Experience team is at the heart of this mission, working tirelessly to understand our customers' needs, identify areas for improvement, and drive meaningful change. **The Role** As a Senior Data Analyst on our Customer Experience team, you'll play a critical role in helping us make data-driven decisions that drive business growth and customer satisfaction. You'll be responsible for: * Being the data expert on a balanced team that's engaged in a key CX initiative for the company * Combining business and customer understanding with analytical expertise to make sound recommendations in your domain * Continuous discovery and data exploration * Understanding the data domain for your assigned initiative better than any other resource in the company – knowing what data is there, how to join it, and how to use it to tell stories, make decisions, and answer questions * Tracking benefits of actions by the CX team using multiple stitched data sources * Creating and maintaining advanced SQL queries that power dashboards * Creating front-end dashboards in tools like Tableau * Helping design the new CX data platform * Creating base queries and documentation to assist business teams in connecting to this new data source * Ad-hoc analytics requests **Key Responsibilities** * Establish reporting standards and best practices * Architect and implement a reporting framework * Oversee data mining efforts * Develop programs, methodologies, and files for analyzing and presenting data * Collaborate with stakeholders, developers, UX designers, and end-users to determine requirements * Data analysis, development of SQL scripts, stored procedures & triggers, and report generation * Develop programs, methodologies, and files for analyzing and presenting data * Data cleansing/validation * Prepare data load scripts for mass data load from various data sources * Use of varied database applications/analytical tools * Enhancements/modifications to systems and procedures **Requirements** * Direct Manager/Direct Reports: Position reports to Sr. Engineer or Sr. Manager * Travel Requirements: Typically requires overnight travel less than 10% of the time * Physical Requirements: Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. * Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. **Minimum Qualifications** * Must be eighteen years of age or older * Must be legally permitted to work in the United States **Preferred Qualifications** * 1-2 years of data analysis experience (4-6 years for senior position) * 1-2 years experience in data management, process analysis, and improvement * Ability to handle and prioritize multiple tasks * Outstanding written and verbal communication skills * Effective interpersonal and problem-solving skills **Education** * The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job **Competencies** * Superior interpersonal skills and ability to collaborate actively and work in a team environment * Commitment to organized, high-quality deliverables * Ability to mentor colleagues on standards, best practices, and new technology concepts * Understanding of usability best practices and user design * Creative approach to problem-solving, innovation, and issue resolution * Excellent verbal and written communication skills * Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity **What We Offer** * A dynamic and supportive work environment * Opportunities for career growth and professional development * Competitive compensation and benefits package * Recognition and rewards for outstanding performance * A chance to work with a talented team of professionals who are passionate about customer experience **How to Apply** If you're a motivated and talented data analyst who is passionate about customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. The application window is anticipated to be closed on April 21, 2024. **Learn More About arenaflex** To learn more about arenaflex and our commitment to customer experience, please visit our website at [insert website URL]. Apply for this job