Senior Data Scientist-Patient Experience (PX)

About the Role We are seeking a highly motivated Senior Data Scientist to join Natera's Patient Experience (PX) Data Science & Analytics team. This role is critical to our mission of creating intelligent, adaptive systems that reduce friction in patient journeys, improve operational efficiency, and enable personalized healthcare experiences. You will work cross-functionally across PX operations, billing, call center, engineering, and leadership teams to design and deploy AI/ML solutions that deliver real-world impact. As part of our charter, you will drive high-priority initiatives across predictive modeling, GenAI solutions, operational optimization, and self-service automation. Key Responsibilities • Independently lead the development of machine learning models to support PX initiatives such as experience quality evaluation and personalized patient outreach. • Design and build Generative AI (GenAI) solutions, including LLM-based assistants for operational efficiency, agent coaching and personalized patient support. • Advance the LLM-powered QA engine to identify recurring pain points and service opportunities across channels. • Translate business problems into scalable analytical/science solutions, partnering closely with PX stakeholders across the teams. • Evaluate model performance, lead A/B testing and experimentation, and iterate on models to drive continuous improvement. • Mentor and coach junior data scientists and analysts, providing guidance on technical execution, project prioritization, and best practices in AI/ML. Core QualificationsBasic Required: • 5+ years of experience in Data Science/ML/GenAI, with demonstrated impact in healthcare, operations, or enterprise platforms. • Advanced proficiency in Python (NumPy, pandas, scikit-learn, etc.). • Deep experience in machine learning and statistical modeling (regression, classification, clustering, etc.). • Hands-on experience with Generative AI / LLMs (e.g., OpenAI, LangChain, prompt tuning, embeddings). • Knowledge of experimentation and causal inference, including A/B testing design and analysis. • Proficiency in operationalizing models and collaborating with cross-functional teams. • Excellent communication and storytelling skills, able to bridge technical insights with business value. • Proven ability to mentor and uplift team members, fostering a culture of learning and innovation. Preferred: • Experience with LLM evaluation frameworks, prompt engineering, and fine-tuning techniques. • Strong SQL skills and experience working with large-scale datasets in Snowflake or WS data lake. • Familiarity with the AWS data stack (e.g., S3, Redshift, Lambda, Data Mesh architecture). • Exposure to tools like Salesforce and call center data platforms (e.g., Twilio). Why Join Us? At Natera PX Data Science, we're reimagining the patient experience with AI and data at the core. This is a unique opportunity to make meaningful, real-world impact through cutting-edge innovation. You'll work in a fast-paced, supportive environment where your contributions help shape the future of patient care. If you're passionate about building smart solutions that truly enhance patient care and experience—we want to hear from you. The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Remote USA $106,000—$132,500 USD OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - BBB announcement on job scams - FBI Cyber Crime resource page Apply tot his job