**Senior Director, Customer Solutions – Driving Growth and Excellence in North America Operating Unit**

Are you a seasoned leader with a passion for driving growth, excellence, and customer satisfaction? Do you thrive in a fast-paced, dynamic environment where collaboration, innovation, and strategic thinking are essential? Look no further than this exciting opportunity to join arenaflex as a Senior Director, Customer Solutions. **About arenaflex** arenaflex is a leading global beverage company that has been refreshing the world for over 130 years. Our iconic brands, such as Coca-Cola, Simply, Fairlife, and Topo Chico, are enjoyed by millions of people around the world. We are committed to our purpose of refreshing the world and making a difference, and we strive to create a culture that is inclusive, growth-oriented, and focused on continuous learning. **Job Summary** As a Senior Director, Customer Solutions, you will lead a high-performing team that serves as the single point of contact and strategic business partner for arenaflex's North America Operating Unit (NAOU) National Retail and Coca-Cola account teams. You will collaborate with sales teams, key business operations, and independent bottlers to develop and manage the execution of joint customer and arenaflex initiatives that drive revenue growth, improve efficiencies, and enhance customer service and satisfaction. **Key Responsibilities** * Attract and retain a diverse and highly engaged team and develop direct reports on both professional and personal levels. * Work with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost to serve effectiveness, and customer-centric solutions. * Develop strategic supply chain partnerships with customers in alignment with Customer and Account team business plans. * Engage with bottlers & customers for continuous improvement related to On Shelf Availability. * Provide leadership on electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation in partnership with arenaflex Customer Business Solutions (CBS) and other business functions. * Partner with customer teams, bottlers, customers, and NAOU functional support teams to create Customer Satisfaction Improvement Plans and steward service performance & value across all routes to market. * Serve as a sales team and customer representative on various NAOU transition work streams and major transition work streams. * Provide strategic direction and guidance to direct reports for performing their objectives such as: + Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing arenaflex's value creation model. + Representing supply chain on joint strategy development sessions and customer calls. + Monitoring, improving, and stewarding service performance to customers. + Identifying areas of opportunity to expand, develop, and implement new capabilities that drive value for customers and the arenaflex System. + Supporting new product/item launches and promotional activities from planning to execution. + Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects. **Education Requirements** * Bachelor's degree or equivalent. * 10 years of relevant work experience, including people management. * 5 years of supply chain and/or sales/field operations experience. **Preferred Education and/or Experience** * MBA or equivalent. * 15+ years of relevant work experience. * 10+ years of supply chain and/or sales/field operations experience. **Growth Behaviors** * Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity. * Smart Risk: Makes bold decisions/recommendations. * Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas. * Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers. * Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace. * Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance. * Leadership Behaviors: + Be the Role Model. + Set the Agenda. + Help People be Their Best Selves. **What We Can Do For You** * Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, Fairlife, and Topo Chico. * Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day. **Skills** * Strong leadership and management skills, with the ability to attract, retain, and develop a diverse and highly engaged team. * Excellent communication and collaboration skills, with the ability to work effectively with cross-functional stakeholders, including sales teams, key business operations, and independent bottlers. * Strong analytical and problem-solving skills, with the ability to analyze complex supply chain issues and develop effective solutions. * Ability to think strategically and drive growth, excellence, and customer satisfaction. * Strong business acumen, with the ability to understand and analyze business data and make informed decisions. * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines. **Compensation and Benefits** * Base pay: $181,000 - $213,000, depending on geography, job-related knowledge, skills, and experience. * Annual Incentive Reference Value Percentage: 50. * Long-term Incentive Reference Value Percentage: 20. * A full range of medical, financial, and/or other benefits, dependent on the position. **Our Purpose and Growth Culture** We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive, and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. **How to Apply** If you are a motivated and results-driven leader who is passionate about driving growth, excellence, and customer satisfaction, we encourage you to apply for this exciting opportunity to join arenaflex as a Senior Director, Customer Solutions. Apply for this job