**Senior Manager Product Management - Customer Experience - Remote**

Join arenaflex, a forward-thinking organization dedicated to delivering exceptional customer experiences through innovative products and services. As a Senior Manager Product Management - Customer Experience, you will play a pivotal role in shaping the future of arenaflex by leading cross-functional product teams to create high-quality products that meet the evolving needs of our customers. **About arenaflex** arenaflex is a dynamic and customer-centric organization that values innovation, collaboration, and continuous learning. We are committed to creating a workplace culture that fosters growth, diversity, and inclusion. Our team of talented professionals is passionate about delivering exceptional customer experiences and making a meaningful impact in the industry. **Job Summary** We are seeking an experienced Senior Manager Product Management - Customer Experience to lead our product teams in delivering high-quality products that meet the evolving needs of our customers. As a key member of our product management team, you will be responsible for developing and executing product strategies, collaborating with cross-functional teams, and driving business growth through innovative product development. **Key Responsibilities** As a Senior Manager Product Management - Customer Experience, you will be responsible for the following key areas: ### Strategy & Planning (40%) * Looks across product teams and feature sets with a focus on alignment and dependencies * Sets the overall product vision and strategies for the enterprise product through an understanding of customer and associate needs, both existing and potential, to provide arenaflex customers and associates with an unparalleled shopping experience * Applies domain expertise to provide thought leadership and translate vision into action to drive business growth * Collaborates across the enterprise to create alignment between products to provide a seamless user experience * Understands financial and business impact of proposed product updates and activities within portfolio; prioritizes updates to support the enterprise roadmap; and allocates funding across the products * Identifies goals, metrics, and appropriate analytics to measure the performance of the product and its individual features, and makes recommendations and refinements to the product based on learnings * Contributes to and makes recommendations for strategic plans of the key objectives in a timely and fiscally responsible manner * Participates in and influences development of enterprise technology roadmaps * Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives ### Delivery & Execution (30%) * Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder, and end-user priorities * Documents, reviews, and validates to meet quality and change control standards * Understands enterprise goals and KPIs to deliver value against them * Resolves issues within or across product teams that may impair teams from delivery of a quality product in order to meet strategic, financial, and technical goals * Receives and prioritizes incoming requests from business partners and stakeholders balanced against business strategy, product vision, and user needs * Provides guidance on design of products while balancing dependencies and integration with other products across the enterprise * Reviews and analyzes product metrics to inform strategic and tactical product decisions * Makes suggestions to drive operational excellence, create internal customer satisfaction, and meet operational metrics ### People (30%) * Provides leadership, mentoring, and coaching to Product Managers * Attracts, retains, and develops top talent to build a world-class Product Management Team * Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback * Fosters collaboration with team members (Engineering, UX, etc.) to drive value, identify, and resolve impediments * Is an advocate of modern software development practices * Advocates for the end user and stakeholder by associating with the product, empathizing with, and understanding user needs * Works with the product team to assess progress, disseminate lessons learned, and understand next steps * Manages cross-functional team and stakeholder expectations to execute product strategy * Educates requestors to determine priority based on tangible benefits and/or user experience * Guides junior team members in strategy, alignment, analysis, and execution tasks * Participates in and contributes to learning activities around modern software design and development core practices (communities of practice) **Requirements** * 6-8 years of relevant work experience in product management, preferably in a modern software development-based enterprise environment * Mastery of modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment * Proficiency in communicating with and influencing functional and technical team members at all levels in the organization * Mastery of working as part of a collaborative, cross-functional, modern software design and development team * Proficiency in creating, prioritizing, and accepting user stories * Proficiency in conducting user research and testing to understand needs * Mastery of identifying goals, metrics, and analytics to measure product value * Proficiency in conducting competitive research and analysis * Proficiency in guiding more junior team members through Product Management fundamentals in a professional setting * Proficiency in managing and growing team members in a professional setting **Preferred Qualifications** * Bachelor's degree in a field of study related to the job * Experience in leading cross-functional teams and driving business growth through innovative product development * Strong understanding of customer needs and market trends * Experience in working with vendors and partners to drive strategic objectives * Strong leadership and mentoring skills * Experience in conducting user research and testing to understand needs * Proficiency in creating and prioritizing user stories * Experience in driving operational excellence and creating internal customer satisfaction **Competencies** * Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs * Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders * Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals * Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals * Collaborates: Building partnerships and working collaboratively with others to meet shared objectives * Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences * Cultivates Innovation: Creating new and better ways for the organization to be successful * Customer Focus: Building strong customer relationships and delivering customer-centric solutions * Develops Talent: Developing people to meet both their career goals and the organization's goals * Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives * Interpersonal Savvy: Relating openly and comfortably with diverse groups of people * Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems * Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics * Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations **What We Offer** * Competitive salary and benefits package * Opportunity to work with a dynamic and customer-centric organization * Collaborative and inclusive work environment * Professional development and growth opportunities * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and experienced product management professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. 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