Senior Manager, Provider Operations

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us! The Senior Manager, Provider Operations, will lead strategic initiatives focused on delivering actionable business insights and maintaining data integrity across provider-facing programs. This role is critical in communicating value and identifying opportunities for providers participating in value-based care. The position requires strong analytical capabilities, cross-functional collaboration,and the ability to manage both people and processes effectively. What you’ll do: Lead development of business insights and key data reporting processes to support provider performance and engagement. Create reports and content that clearly communicate value and highlight areas of opportunity across value-based care programs. Oversee internal processes to ensure data accuracy and timely completion of provider reporting, including team CRM (Salesforce) and other platforms; collaborate with product, engineering, and analytics teams to improve data and reporting workflows and dashboards. Support performance discussions with providers to improve performance in value based care programs; serve as data insights subject matter expert in these discussions Identify risks to data quality and usability and lead initiatives to mitigate them while enhancing provider experience. Identify and utilize automation and AI tools to drive efficiency and continuous improvement across team operations. Manage direct reports, providing mentorship and performance oversight What you’ll need: 7 or more years of experience in healthcare operations, project management, program management, or related fields. 2 or more years of experience mentoring and developing junior team members. Advanced proficiency in Excel required; experience with Power BI, SQL, Jira, and/or Salesforce is a plus Familiarity with value-based care models, risk adjustment, and population health strategies. Ability to interpret complex data, identify trends, and apply insights to operational strategies. Skilled in managing multiple projects, timelines, and stakeholders in a fast-paced environment. Excellent communicator with both technical teams and healthcare providers. Ability to quickly learn new platforms and processes. Experience working directly with healthcare providers and translating feedback into actionable improvements. Demonstrates initiative, critical thinking, and the ability to work independently to resolve issues and drive outcomes. Anticipates needs, surfaces issues early, and ensures clarity in cross-functional interactions. Bachelor's degree in relevant field required. Travel up to 30% for meetings and provider engagement. Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: - We care deeply about the people we serve. - We are better when we work together. - Humility is a source of our strength. - We bring joy to our work. - We deliver on our promises. We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey. Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application! Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com. It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process. Originally posted on Himalayas