Senior Manager - Systems & Infrastructure Management: Leading Risk Ecosystem Technology and Operational Risk Management at American Express National Bank

Join the Team at American Express National Bank American Express National Bank (AENB), a subsidiary of American Express, is a leading provider of financial services, offering a range of products and services to consumers and businesses. As a key entity within the American Express ecosystem, AENB is committed to delivering exceptional customer experiences while maintaining a strong focus on risk management and regulatory compliance. We are seeking an experienced Senior Manager to lead our Systems & Infrastructure Management team, driving the technology and operational risk management agenda for our Risk ecosystem. About the Role We are looking for a seasoned Senior Manager to oversee the Systems & Infrastructure Management function within our Risk organization. As a key member of our team, you will be responsible for managing and enhancing our risk ecosystem technology platforms, including GRC tools such as Archer. You will work closely with our Director to define and implement processes for identifying, assessing, and collecting 1st Line of Defense (1LoD) capability needs for Operational Risk Management execution. Your expertise will help drive the development and maintenance of enterprise first-line foundational control components, ensuring alignment with our strategic direction. Key Responsibilities: Assist the Director in serving as the 1LoD Product Manager for Risk ecosystem technology platform needs, providing consolidated inputs to risk systems, platforms, and capabilities. Support the definition and enhancement of processes for identifying, assessing, and collecting 1LoD capability needs for Operational Risk management execution, including PRSA and Issues Management. Coordinate systems and infrastructure requirements assessment processes for 1LoD risk/control purposes, ensuring alignment with the strategic direction. Collaborate with Application Owners to secure funding and prioritization to ensure the Applications fulfill 1LoD Operational Risk Management and execution needs. Contribute to the development and maintenance of enterprise first-line foundational control components, such as process taxonomy/inventory and first-line RCSA/PRSA methodology. Requirements and Qualifications Essential Qualifications: Bachelor's Degree in Finance, Business, Risk Management, or a related field. 4+ years of experience in operational risk management, preferably within Risk and/or Internal Audit functions. Knowledge of Governance, Risk, and Compliance (GRC) tools, such as Archer and other related platforms. Understanding of relevant regulations and the regulatory environment, with some experience working with external regulators. Strong communication and collaboration skills within a matrix organization, including working with client-facing businesses, Global Risk & Compliance, Technology, Legal (GCO), Finance, Global Services Group, and Internal Audit. Preferred Qualifications: Advanced degrees (e.g., MBA, MSc) or certifications. Experience working with or leading a team, both locally and internationally. Excellent organizational and problem-solving skills with attention to detail. Strong consultation, communication, facilitation, and presentation skills. Experience in supporting transformation and change initiatives within an organization. What We Offer At American Express National Bank, we are committed to providing our colleagues with a supportive and inclusive work environment that fosters growth and development. Our comprehensive benefits package includes: Competitive base salaries. Bonus incentives. 6% Company Match on retirement savings plan. Free financial coaching and financial well-being support. Comprehensive medical, dental, vision, life insurance, and disability benefits. Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need. 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location). Free and confidential counseling support through our Healthy Minds program. Career development and training opportunities. Why Join Us? At American Express National Bank, we value diversity, equity, and inclusion, and strive to create a workplace where everyone feels seen, heard, and empowered to succeed. As a Senior Manager in our Systems & Infrastructure Management team, you will have the opportunity to: Lead the development and implementation of risk ecosystem technology platforms. Collaborate with senior leaders and cross-functional teams to drive business outcomes. Develop and maintain enterprise first-line foundational control components. Support transformation and change initiatives within the organization. How to Apply If you are a motivated and experienced professional looking to lead the way in risk management and technology, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at American Express National Bank. Apply for this job