Senior Patient Access Center Advocate - Evernorth Care Group - Remote, AZ
About the position Responsibilities • Schedule appointments accurately and meet patient needs by determining the best scheduling solution. • Verify patient coverage and eligibility, complete necessary paperwork, and assist with MyChart portal questions. • Answer telephone calls in compliance with departmental procedures and quality metrics, determining the nature of the call and routing it appropriately. • Document all outreach attempts and conversations clearly and comprehensively in the Electronic Health Record. Requirements • High school degree or equivalent related experience required. • One year plus of customer service experience and proficiency in PC skills, particularly with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). • One year plus of customer service experience in healthcare, including typing and scheduling application experience (EHR/EMR). • Ability to convey information to customers in a warm, clear, and concise manner. • Demonstrates positive customer service behaviors. Nice-to-haves • Medical terminology knowledge preferred. Apply tot his job