Service Advisor at Little Apple Toyota Honda Manhattan, KS

Service Advisor job at Little Apple Toyota Honda. Manhattan, KS. Job Description: Are you passionate about the automotive industry and customer service? Little Apple Toyota Honda is looking for an enthusiastic Service Advisor to join our team. You’ll play a vital role in ensuring our customers receive exceptional service, from scheduling their appointments to delivering completed vehicles. You will also have the opportunity to introduce customers to value-added products and services, all while working in a collaborative team environment. Key Responsibilities: • Customer Service Excellence: Greet customers promptly, assist them with their vehicle service needs, and provide clear communication throughout the service process. • Appointment Scheduling: Manage and schedule service appointments efficiently using dealership systems. • Repair Order Management: Assist with various types of repair orders including customer-pay, warranty, and internal repairs (UCI’s, PDI’s, Aftersales/We Owe). • Effective Labor Rate: Maintain an average of 1.3 hours per repair order and ensure a total effective labor rate of $115.00 or higher. • Sales of Services: Introduce and sell dealership products and services, including non-warranty or prepaid service plans, maintenance, repairs, and accessories. • Multi-point Inspections: Ensure a multi-point inspection is performed on every vehicle and provided to customers via Xtime Inspect. • Customer Communication: Keep customers updated on the progress of their vehicle repairs and explain completed work and inspection results prior to vehicle delivery. • Documentation: Follow the 3 C’s process (Customer Concern, Cause, Correction) to document all services and repairs accurately. • Warranty Process: Ensure all warranty information is correctly obtained and documented. Expectations: General Expectations: • Deliver exceptional customer satisfaction consistently. • Establish and work towards personal performance goals in line with company standards. • Attend weekly meetings to share ideas and solve problems. • Participate in ongoing training and performance management to stay current with industry changes and technologies. • Follow company policies, work rules, and employee handbook guidelines. • Adhere to safety and confidentiality policies. Job-Specific Expectations: • Meet sales quotas and goals, including average dollars per repair order and penetration percentage on sales. • Utilize established procedures for warranty handling, ensuring timely and effective completion of all repair paperwork. • Maintain communication with customers, providing timely updates on repair status, cost, and completion time. • Work closely with technicians to ensure efficient use of resources and accurate repair estimates. Compensation & Pay Plan: Your pay is determined by your certification levels, tenure, and performance. Little Apple Toyota Honda offers a clear Career Path to help you grow in your role. You will also be eligible for the following incentives: • Customer Service Index (CSI) Bonus: Based on monthly survey scores with Honda and Toyota. • Advisors must send at least 70% of estimates via text to qualify. • Bonus tiers range from 90% to 100%, with incremental rewards. • Additional Bonuses: Periodic bonuses based on performance. Qualifications: • Licenses: A valid driver's license is required. • Preferred Experience: 1 year as a service Writer or in a similar role is preferred. • Communication Skills: Excellent communication skills, both written and verbal, are a must. • Physical Requirements: Ability to work both indoors and outdoors, lift over 50 lbs occasionally, and perform repetitive tasks such as walking, bending, and grasping. Benefits: Little Apple Toyota Honda offers a comprehensive benefits package, including: • Health and Dental Insurance • Paid Time Off • 401(k) with Employer Matching • Employee Discounts on Products and Services • Ongoing Training and Development Opportunities For more details, visit our Career Benefits Page . Ready to join our team? Apply today! Apply tot his job