Service Desk Analyst I

ePlus inc. is seeking a Service Desk Analyst I to provide Level 1 technical assistance to their customer base. The role involves troubleshooting customer issues, documenting problems, and providing exceptional customer service. Responsibilities Provide excellent customer service to our customers, at all times Respond to customer inquiries in person, electronically and via phone Troubleshoot, problem solve and resolve customer issues Document, track and monitor problems to ensure resolution in a timely manner Work in a team environment and participate positively with the team Update customers when issues are resolved Update relevant issue tracking systems appropriately Mentor and/or train Service Desk Analyst’s Skills High School diploma required Working knowledge of fundamental operations of relevant software, hardware and other equipment Knowledge of relevant call tracking applications; ServiceNow experience a plus One year of Customer Service experience required Strong verbal communication skills Strong written communication skills Must be motivated towards constantly improving their technical skills Knowledgeable in use of MS Excel, Word, Outlook Two years of Service Desk / Help Desk experience An associate degree (minimum) Any relevant IT certification Benefits 401(k) eligibility Employee stock purchase program Various paid time off benefits, such as vacation, sick time, and personal leave Company Overview ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure. It was founded in 1990, and is headquartered in Herndon, Virginia, USA, with a workforce of 1001-5000 employees. Its website is