Solutions Architect, SaaS Operations (Remote)

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille. As a Solutions Architect on the SaaS Operations team you will work directly with ezCater enterprise prospects and customers to customize and design technical solutions that meet their specific food for work needs. You will work directly with the Enterprise Sales team to support early stage sales calls to help translate our technical capabilities to the needs of enterprise prospects. You will work directly with the Product and Technology teams to understand our current product capabilities and to inform product roadmaps based on customer needs. You will support the ezCater Sales and Solutions teams with early conversations with prospective technology partners to understand technology and integration possibilities. Additionally, you will work alongside the Product teams to understand the strengths and potential areas of improvement in the platform. What You'll Do: • Partner with our Sales Team to customize ezCater technical solutions to support the specific needs of Enterprise customers and prospects. • Identify prospect pain points and design solutions with the ezCater platforms to solve for their needs. • Understand the capabilities of the current technology platform and integration capabilities and translate those into customer solutions. • Work with the Product Teams to identify opportunities to improve our platform and help define product roadmaps. • Partner with Marketing to ensure that we have materials to communicate our technical capabilities. • Work with and support the Product and Sales Teams to identify and develop commercial relationships with new technology and integration partners. • Be knowledgeable and Identify industry trending technology partners and build partnerships where appropriate. • Travel to partner on-site meetings and trade shows as needed. What You Have: • Bachelor's Degree in IT, Business, Management, or 10+ years relative field of study. • 5+ years of experience with hands-on technology and relationship management. • Ability to resolve issues under pressure. • Ability to understand how technology relates to business needs/ objectives. • Proven work experience with technology solutions and integrations. • Exceptional communication skills and the ability to consult directly with current or potential customers and vendor partners. • Ability to build strong relationships with a variety of stakeholders including IT, Marketing, Operations, Product and Sales Teams. • Extensive curiosity and creativity to help solve complex operational challenges. • Strong technical knowledge and the ability to consult with both vendors and customers on their technical and operational needs. • Operational understanding of technical integrations and the ability to design outside the box solutions based on partner technical constraints. The national cash compensation range for this role is $138,000 - $186,000 per year.* • Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance). Please have fun with the Cover Letter portion of the application! It does not need to follow "traditional" cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know! ezCater does not sponsor applicants for work visas or legal permanent residence. What You'll Get from Us: You'll get a terrifically compelling experience in an innovative, high performing environment. You'll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony. Oh, and you'll get all this: Market competitive salary, stock options that you'll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, Relish (and many more goodies) when you're in our office, and knowing that you helped transform the food for work space. ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check. For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy. #BI-Remote Apply tot his job