Specialist 2, Human Resources Shared Services Virtual

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary The Talent Acquisition Operations Consultant plays a key role in coordinating recruiting operations as part of the Human Resources Service Delivery (HRSD) team. This role is designed for an individual who thrives on operational excellence, critical thinking, and continuous improvement. The Consultant will collaborate with cross-functional teams at all levels of the organization including, HR, hiring managers, and senior leadership—and contribute to building a culture of innovation, process improvement, and superior service delivery for internal and external customers by creating a best-in-class candidate care and pre-boarding experience to all prospective hires. Job Description Primary Responsibilities • Proven experience delivering exceptional customer service, with the ability to identify needs, develop solutions, and meet expectations. • Outstanding attention to detail and accuracy with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment. • Strong problem-solving skills with an emphasis on continuous improvement. Demonstrated ability to drive operational outcomes. • Excels in a team environment, bringing positive and a solution-focused attitude towards every interaction. • Ability to listen, adapt, and influence others effectively. Serve as a trusted consultant to drive positive change across processes and systems. • Proven ability to manage a large number of tasks while maintaining focus and quality control. • Capable of communicating across all levels of the organization, demonstrating professionalism and tact in all interactions. Additional Responsibilities • Oversee an efficient and effective candidate hiring process, ensuring timely updates across all stages, including interview, offer letter and pre-employment actions. • Act as a liaison between candidates, business partners, and hiring teams to ensure clarity and alignment throughout the interview and pre-boarding process. • Promote a positive and inclusive culture, serving as a champion of the company’s mission through each candidate touchpoint. • Address complex stakeholder and candidate inquiries with innovative solutions, balancing the need for efficiency with a high-quality experience. • Maintain a deep understanding of candidate and hiring manager needs and act as a trusted advisor in all interactions. • Leverage CRM technology to facilitate communication, enhance service delivery, and resolve issues. • Evaluate current processes and propose actionable improvements by regularly assessing the effectiveness of existing workflows and make recommendations for operation and process improvements. • Ensure systems and data integrity are maintained throughout the hiring process. • Remain compliant with all regulatory and company specific requirements, ensuring accurate reporting and documentation. • Support special projects related to process optimization and candidate experience enhancements. • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. • Other duties and responsibilities as assigned. Employees at all levels are expected to: • Understand our Operating Principles; make them the guidelines for how you do your job. • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. • Win as a team - make big things happen by working together and being open to new ideas. • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. • Drive results and growth. • Support a culture of inclusion in how you work and lead. • Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills Communication, Identifying Customer Needs, Problem Resolution Compensation National Pay Range: $21.33 USD-$50.00 USD Illinois Pay Range: $22.67 USD - $44.00 USD Colorado Pay Range: $24.00 USD - $46.00 USD Hawaii Pay Range: $28.00 USD - $42.00 USD Washington DC Pay Range: $30.66 USD - $46.00 USD Maryland Pay Range: $25.33 USD - $46.00 USD Minnesota Pay Range: $24.00 USD - $42.00 USD New York Pay Range: $25.33 USD - $50.00 USD Washington Pay Range: $24.00 USD - $48.00 USD California Pay Range: $24.00 USD - $50.00 USD New Jersey Pay Range: $26.66 USD - $48.00 USD Vermont Pay Range: $25.33 USD - $40.00 USD Massachusetts Pay Range: $26.66 USD - $48.00 USD Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment. Apply tot his job