Specialist, Developer Refunds - (26-PO-804000-049)

DC Water provides essential water services to over 700,000 residents and millions of visitors in the District of Columbia. The Specialist, Developer Refunds role focuses on reviewing, processing, and reconciling refund requests related to developer accounts and permits, ensuring accuracy and compliance while maintaining high customer service standards. Responsibilities Review developer refund requests for completeness, accuracy, and eligibility in accordance with established policies and procedures Verify payment history, account balances, and supporting documentation through financial and permit management systems (e.g., SAP, PIMS) Collaborate with the Finance Department to initiate refund transactions, ensuring appropriate approvals and documentation are in place Maintain detailed tracking logs of all refund requests, approvals, and disbursements Communicate with developers, contractors, and internal departments to resolve discrepancies or obtain missing information Reconcile refund activity with accounting reports and identify any outstanding or pending items for follow-up Prepare refund summaries, reports, and metrics for management review Assist with audits and ensure that all financial records are accurate and compliant with organizational standards Analyze and reconcile developer account activity to determine refund eligibility and accurate refund amounts Recommend process improvements to enhance efficiency, accuracy, and transparency in refund management Support Permit Operations staff with inquiries related to developer billing, credit balances, or account adjustments Assist with creating developer accounts and processing payments in coordination with Finance and Permit Operation Skills One (1) to three (3) years of experience in financial processing, accounts receivable/payable, or customer service within a government, construction, or utilities environment Bachelor's degree in Accounting, Finance, Business Administration, or a Business-related field or the equivalent combination of education and experience, consisting of a high school diploma or General Educational Development (GED) certificate and 5 to 7 years of experience in financial processing, accounts receivable/payable, or customer service within a government, construction, or utilities environment Demonstrated planning, and organizational skills Experience with SAP, Oracle, or similar financial systems Must have advanced proficiency in various software packages including Outlook, PowerPoint, Excel, and Word, MS Teams, and SharePoint English Company Overview DC Water provides drinking water and wastewater services to residents of Columbia. It was founded in 1909, and is headquartered in Washington, District of Columbia, USA, with a workforce of 1001-5000 employees. Its website is