Sr. Systems Analyst Order Management & CRM
About the position Responsibilities • Analyze, design, and implement solutions that enhance business operations, particularly in Order Management and Supply Chain domains. • Work closely with business stakeholders to understand and translate process inefficiencies into Oracle ERP solutions. • Conduct end-to-end process mapping, identifying gaps and automation opportunities to improve efficiency. • Develop functional specifications, business requirements documents (BRD), and process flow diagrams. • Perform gap analysis between business requirements and Oracle ERP capabilities. • Design and implement Oracle ERP solutions for Order Management, Advanced Pricing, and Supply Chain modules. • Work with cross-functional teams to integrate Oracle ERP with third-party applications. • Lead configuration, customization, and enhancements to Oracle ERP applications. • Collaborate with technical teams for SQL/PL-SQL scripting, APIs, and Web Services integrations. • Provide technical support and troubleshooting for Oracle ERP systems. • Optimize system performance and resolve complex business problems. • Ensure data integrity, compliance, and alignment with best practices. • Develop and maintain comprehensive system documentation. Requirements • Bachelor's degree in Computer Science, Information Technology, Business Systems, or related field. • 5+ years of experience as a Systems Analyst, working with Oracle ERP (EBS or Fusion). • Experience in business process mapping, optimization, and automation. • Strong background in Order-to-Cash (O2C) or Supply Chain Management (SCM) solutions. • Hands-on experience in Oracle Order Management, CRM, Advanced Pricing, Global Order to Promise. • Proficiency in Oracle ERP tools - EBS R12, Oracle Fusion, SQL, PL/SQL, APIs, Web Services. • Experience integrating Oracle ERP with other enterprise systems. • Understanding of Oracle Workflow, Forms, BI Publisher, and reporting tools. • Exposure to middleware platforms (OIC, Workato, etc.) for ERP integrations. Nice-to-haves • Oracle Certifications in ERP modules. • Experience with Agile methodologies. • Exposure to B2B Order Management and Supply Chain Analytics. Benefits • Salary + Bonus • Healthcare • Dental • Vision • Paid Holidays • Paid Parental Leave • 401(k) with company match • Basic Life Insurance • Short Term Disability (STD) • Long Term Disability (LTD) • Paid Time Off (PTO) • Paid Charitable (volunteer) Leave • Educational Assistance Apply tot his job