Supplemental Health Client Service Advocate
Job Description: • Support Account Executives with incoming inquiries from existing clients and brokers • Gather critical information, swiftly assess type of inquiry and the level of complexity • Interact professionally with clear, effective communication and set appropriate expectations • Provide updates to client and Account Executives on status and resolution • Leverage internal resources and use independent judgement to resolve complex client inquiries • Manage and monitor requests within internal systems • Develop and maintain effective business partnerships Requirements: • BA/BS Degree or equivalent previously related work experience • Minimum of 4 years’ experience in client/customer service insurance environment • Working knowledge of insurance products (Accidental Injury, Critical Illness and Hospital Care) preferred • Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Access and Internet Explorer are required Benefits: • Health insurance • Professional development • Work at home flexibility Apply tot his job