Support Engineer 2

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary Responsible for providing specific product and/or technical knowledge, advice and solutions to Sales Representatives and customers for new customer deployments, expansion projects and internal initiatives for ad-serving platforms that enable customers to stream, track and monetize their content online. Works as a collaborative member of the sales team to market and sell the Company's product lines. Provides insight to customers on current network situations and configuration design. Shares best practices across the company. Works with moderate guidance in own area of knowledge. Job Description Core Responsibilities • Experience with SQL Server is a plus • Experience with Zendesk is a plus • Experience with MS Office application is required • Performs needs analyses for the Company and its customers and develop and document strategic, cost-effective business and technical solutions. • Participates in the product release cycle through requirement gather, design vetting and user acceptance testing. • Supports Sales team with product modifications and engineering expertise for custom projects. • Architects solutions during presales process based on the ability to translate business requirements directly from customers. • Creates, reviews and executes product test plans and cases, documents test progress and reports results. • Articulates technical solutions during presales process. • Provides timely, technical support and problem resolution for field service questions. • Assists representatives and customers in evaluating and selecting products. • Consistent exercise of independent judgment and discretion in matters of significance. • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. • Other duties and responsibilities as assigned. Employees at all levels are expected to: • Understand our Operating Principles; make them the guidelines for how you do your job. • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. • Win as a team - make big things happen by working together and being open to new ideas. • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. • Drive results and growth. • Support a culture of inclusion in how you work and lead. • Do what's right for each other, our customers, investors and our communities. Disclaimer: • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills: Customer Experience (CX); Problem Solving; Troubleshooting; Collaborating Salary: Primary Location Pay Range: $85,627.46 - $128,441.19 Additional Range: This job can be performed in Illinois with a Pay Range of $72,422.28 - $124,152.48 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 2-5 Years Apply tot his job