Support Specialist, Live Operations
Job Description: • Anticipate customer needs and resolve issues before they arise. • Collaborate with teams to identify opportunities for process optimization. • Leverage skills to tackle new and diverse challenges. • Work cross-functionally with different departments within DoorDash for Business. • Triage customer support issues to assess urgency and assign prioritization. • Utilize internal and external tools to complete SOP requirements. • Proactively contact Customers, Merchants, and Dashers via phone, text, or chat. • Create documentation for processes to support specific experiments. Requirements: • 2+ years experience working in customer support, operations, or account management. • Ability to prioritize varying tasks. • Demonstrated ability to adapt to changing priorities, environments, and challenges. • Critical thinking skills to evaluate and resolve situations. • Attention to detail and maintaining high standards of quality. • Comfort with varying levels of ambiguity. Benefits: • 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off • Paid sick leave • Medical, dental, and vision benefits • 11 paid holidays • Disability and basic life insurance • Family-forming assistance • Mental health program Apply tot his job