Systems Administrator

JOB TITLE: Systems Administrator (PPA) EMPLOYER: PPA DEPARTMENT: Technology LOCATION: Remote REPORTS TO: IT Operations Manager GRADE: 10 SALARY RANGE : $74,250 - $87,250 Closing Date: 9/26/2025 Job Summary: The Systems Administrator (PPA) will assist the NASPO IT Operations Manager in designing, implementing, and maintaining the core IT infrastructure for a newly established organization. In this role, you will collaborate closely with PPA senior staff, third party consultants, and NASPO IT leadership to architect and administer PPA’s cloud-based services. You will be hands-on with technologies like Microsoft 365, Entra ID, Intune, SharePoint/OneDrive, and more, helping to turn strategic IT goals into reality. The ideal candidate is detail-oriented, capable and willing to wear many hats, and excited by the challenge of building a modern IT environment from the ground up. Essential Functions: · Oversee the Microsoft 365 environment and policies, including: o Entra ID o Exchange o SharePoint o Intune o Purview o Defender · Integration development using the Workato iPaaS solution. o Designing and building integrations using native Workato connectors o Developing custom integrations using APIs, SDKs, and scripting (e.g., JavaScript/HTTP, JSON, XML) o Configuring data transformations, mappings, and business logic within Workato recipes o Implementing error handling, exception management, and retries for reliability o Testing, validating, and troubleshooting integrations to ensure accuracy and performance o Documenting integration flows, dependencies, and technical specifications · Oversee the daily functioning, security, and growth of the IT hardware and software infrastructure for PPA/RFxP, ensuring smooth and efficient operations. Includes: o Building and managing the operation and security of various SaaS applications. o Building and managing the integrations and uptime of integrations between systems. o Researching and recommending hardware and software changes to improve system configurations, performance, reliability, and scalability to meet evolving business needs o Monitor and report on key performance metrics related to PPA. o Onboard and train users in the use of hardware and software. · Work alongside the NASPO IT Operations Manager in developing and implementing IT policies, procedures, and services for PPA to ensure compliance with the organization’s long-term IT strategy and overall goals. · Collaborate closely with third party consultants, vendors, and service providers to plan, acquire, document, and manage technology solutions and associated contract relationships. · Proactively collaborate with internal departments and senior staff to understand their IT needs and ensure that the provided hardware and cloud software solutions align with organizational objectives. · Coordinate and execute regular maintenance, updates, and upgrades to PPA and NASPO IT systems to ensure optimal performance. · Serve as tier 2 support for reported tickets and incidents with PPA and NASPO systems. · Assist with technology support for PPA and NASPO programs, conferences, and events. Skills, Experience, and Qualifications: · Must be able to perform duties accurately and independently. · Must be able to prioritize tasks and meet deadlines. · Must be able to work with members and associates in person or over the phone, in a courteous, pleasant, professional, and efficient manner. · Ability to handle multiple tasks, projects, and priorities effectively and professionally. · Associate’s degree and/or 5 years if applicable experience · Microsoft certifications a plus (hardware/software tech support preferable) · SaaS application configuration experience a plus Travel Requirements: · Intermittent travel to company events will be required. Physical Requirements: · Occasionally required to stand · Occasionally required to walk · Continually required to sit · Continually required to utilize hand and finger dexterity · Continually required to talk or hear · Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard · Occasionally required to lift/move up to 40 pounds · Air travel and overnight stay will be required Competencies: Problem Solving – Must be creative, enthusiastic, focused, disciplined, diplomatic, calm under pressure, have an ability to produce quality work, set and meet deadlines, and possess innate problem-solving skills. Teamwork – Must be highly creative and a positive, contributing leader and team member. Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; and gives appropriate recognition to others. Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; and asks for and offers help when needed. Communication – Requires excellent verbal and written communication skills. Customer Service – Ability to maintain a strong customer service orientation to internal and external constituents. Networking – Ability to work effectively with administrators and executive level community partners, as well as people at all levels of the organization. Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; and presents ideas and information in a manner that gets others’ attention. Service Culture – Eye for detail and a passion for the mission of the association and service to our members. Dependability – Ability to work core business hours as well as after hours for events. Serves as the main point of contact on-site during special events including trouble shooting as needed. Interpersonal Skills – Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the association and our membership. Professionalism – Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of staff, membership, strategic partners, including those with disabilities. Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; and makes timely decisions. Office Skills – Must demonstrate proficiency with Microsoft Office products. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions