Systems Consultant - Application
Paradigm is a software company transforming the way that the residential, construction & building product industries operate across the globe. The Systems Consultant - Application will work directly with customers to implement and support Paradigm’s enterprise software, advising on best practices and helping refine business processes. Responsibilities You will be responsible for implementing and maintaining Paradigm software, including configuration, environment setup and user setup You will interact directly with external customers to consult on sales, operational, manufacturing, and product configuration needs, as well as Paradigm software and industry best practices You will be a pivotal resource for our clients with configuration, testing, and training You will be responsible for troubleshooting, recommending solutions and issue resolution You will analyze, assess, and document business processes, determine requirements, and deliver recommended solutions to the customer’s business stakeholders You will advise on project strategy to successfully implement Paradigm software You will analyze conceptual customer business requirements against existing application functionality and propose solutions including system configuration, process changes, and software enhancements. You will drive our customer’s success! You will serve as the subject matter expert for technical business processes You will maintain regular verbal and written contact with customer project teams via weekly project status calls, remote working sessions, email, and issue tracking tools You will become an expert with Paradigm products and services (including implementation/live customers, new features & tech, and consulting customers on features) Advocate for standard features to enhance our customer's experience and increase adoption Skills Bachelor's Degree or Associates Degree 1+ years of experience in a Business Analyst, Project Management or Software Implementation (as a vendor or customer). Knowledge of software, development and implementation practices is strongly preferred You will have the ability to document technical concepts in written form You will need critical thinking, requirement gathering skills, and proven problem-solving skills You have excellent customer service and effective communication (both written & verbal). Including the ability to translate technical concepts to people without technical expertise You are highly organized with strong attentive to detail and excellent follow-through. You are agile and able to adapt to changing demands and manage multiple priorities in a fast-paced environment You are self-motivated and resourceful, with strong interpersonal skills; able to work individually as well as with a team You have the ability to manage your workload to meet deadlines You will be required to have a flexible schedule that may include occasional nights and weekends to meet customer needs You are able to obtain a passport that allows for travel outside of the US is required. Travel can range anywhere from 10-25% domestically (generally) Experience with Waterfall or Agile project methodologies preferred Experience with APIs, SQL, or SAAS (Software as a Service) software implementation is preferred Company Overview Paradigm provides a software platform that focuses on the building products industry. It was founded in 1999, and is headquartered in Middleton, Wisconsin, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Paradigm has a track record of offering H1B sponsorships, with 1 in 2025, 4 in 2024, 1 in 2023, 1 in 2022, 4 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.