Systems Engineer II (Jamf Pro / Apple Platform)

About the position Responsibilities • Support customer account management objectives in conjunction with the service delivery manager and peer engineers. • Adhere to the company's employment procedures and best practices as outlined in the employee handbook. • Follow agreed-upon and/or documented engineering standards and best practices. • Develop and maintain client environment documentation. • Collaborate with client stakeholders to review best practices and implementation approaches. • Lead the setup and onboarding of new customer accounts from a technical and service delivery perspective. • Act as a technical escalation point for Support Specialists and Systems Engineers within other teams. • Perform quality assurance activities to ensure standardization of best practices. • Drive the identification of new revenue opportunities, primarily via projects, within their assigned client base. • Serve as an escalation point for clients, team members, and other departments for services. • Identify quality issues and risks to client satisfaction and focus on client management and retention. Requirements • BA or BS degree or equivalent combination of relevant education and experience. • 5 years of in-depth field experience deploying and supporting mixed Mac/PC environments. • Minimum 5 years of professional Mac support experience in an enterprise environment. • Experience with Jamf Pro and Jamf Connect. • Experience extending Jamf Pro with community tools. • Demonstrable proficiency with command line and scripting with common automation languages (e.g., bash, Python, etc.). • Expert-level skills with endpoint management and Jamf Pro; Other MDMs a plus, including Intune. • Expert-level skills around Zero touch workflows and automated patching of macOS and 3rd party apps. • Strong understanding of network security, firewalls, and VPNs, and zero trust VPNs. • Experience with identity and access management systems (e.g., Azure AD, Google Workspace directory). • Expert-level skills supporting Apple technologies in an enterprise environment, including VPP, ABM, identity management, single sign-on, share access, hosted services, and endpoint security best practices. • Cross-platform integration expertise with Jamf Connect. • Environment and infrastructure experience for Apple platform optimization in an enterprise environment. • Deployment experience at scale with Mac and iOS devices. • Excellent verbal and written communication skills, including demonstrable experience composing detailed reports, recommendations, and leave-behind materials. • Able to explain and guide clients through technical issues. • Demonstrated experience implementing IT projects. • While the role is remote, some travel will be required. Nice-to-haves • Jamf Administrator 300 or higher preferred. • Apple Certified Support Professional (ACSP) preferred. • Apple Certified IT Professional preferred. • Previous support/consulting experience across multiple enterprise clients is strongly preferred. Benefits • Medical, dental, and vision insurance • Health Savings Account (HSA) • Flexible Spending Account (FSA) • 401(k) plan • Life insurance • Disability insurance • Paid time off for salaried personnel • Paid sick leave for hourly employees on Service Contract Act projects Apply tot his job