Tech Support - Mostly Remote + On Call
IT Management Tasks for Helpdesk ServicesDay to day role is intake first level issues, offer tech support and escalate when necessary. 1-3 tickets per day estimated. $2000 per month. Bonus if you have the ability to go on-site. $100 per visit. 2 hour max.Duties may include:System Onboarding: Configure helpdesk software, set up client-specific workflows, create user accountsSoftware Configuration: Customize ticketing system, set up automated alerts, configure escalation processesSecurity Implementation: Apply data encryption, establish access controls, monitor for vulnerabilitiesPerformance Monitoring: Track system uptime, monitor response and resolution times, analyze performance metricsIntegration Management: Connect with CRM and ERP systems, manage APIs, ensure platform compatibilityBackup Solutions: Implement regular data backups, develop and test disaster recovery plansSoftware Updates: Regularly update helpdesk software, apply patches and fixesVendor Management: Evaluate and select helpdesk tools, manage vendor contracts, ensure SLAs are metNetwork Management: Maintain network security, optimize network performance for helpdesk operationsData Analytics: Collect and analyze helpdesk data, generate performance and trend reportsIT Support: Provide technical support for client systems, troubleshoot issues, perform system maintenanceCompliance Management: Ensure adherence to data privacy regulations, maintain compliance documentation Apply tot his job