**Technical Customer Experience Representative – Hybrid Work Model**

**Join arenaflex, a high-tech home security company, as we revolutionize the way people feel safe in their own homes. We're passionate about protecting the life you've built and committed to helping you grow and thrive in your career.** **About arenaflex** At arenaflex, we're not just a home security company – we're a community of innovators, collaborators, and problem-solvers who share a common goal: to ensure everyone feels safe and secure in their own home. Our culture is built on a foundation of empathy, humility, and a relentless pursuit of excellence. We believe that everyone deserves to feel safe, and we're committed to making that a reality. **Our Hybrid Work Model** We're embracing a hybrid work model that allows our teams to split their time between office and home. This means you'll have the flexibility to work from home for part of the week and collaborate with your team in person on core days. Our hybrid model is designed to give you the best of both worlds, allowing you to be productive and focused in your own space while also benefiting from the energy and camaraderie of our office environment. **Why Join arenaflex?** We're growing and thriving, and we need talented, motivated individuals like you to join our team. As a Technical Customer Experience Representative, you'll have the opportunity to make a real impact on the lives of our customers, providing top-tier support and ensuring that they feel safe and secure in their own homes. **What You'll Do** As a Technical Customer Experience Representative, you'll be responsible for providing exceptional support to our customers, addressing their technical questions and concerns, and helping them to troubleshoot issues with their arenaflex systems. You'll be the face of our company, and your goal will be to provide a world-class customer experience that leaves our customers feeling satisfied and secure. **Key Responsibilities:** * Respond promptly, courteously, and knowledgeably to technical support inquiries * Provide top-tier support to all customers with a goal of first call resolution * Educate customers on system installation/use, and assist in troubleshooting * Utilize prior customer support experience to enable customer success and happiness * Use problem-solving skills to solve customer issues and address concerns * Outbound calls to current customers to address issues, when needed **What You'll Bring** * Proven success in a phone-based customer service or call center position * Ability to understand and determine root causes to customer issues * Comfort with technology and ability to provide technical assistance for consumer electronics * Proven record of outstanding attendance and timeliness in a structured environment * Strong work ethic and the drive to contribute to company goals * Clear and effective phone communication skills to ensure all customer issues are resolved * Ability to work independently and in a team setting * Ability to prioritize in a fast-paced environment and excellent time management skills * Positive, can-do attitude and eager for continuous improvement * Strong commitment to customer happiness and satisfaction **Must-Haves:** * Eligibility for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS **Perks:** * Shift Differential for Nights & Weekends * Opportunities for Career Progression * Medical, Dental and Vision Benefits Starting Day 1 * Matching 401k up to 4% * Holiday Pay * Paid Time Off * Team Building Activities * #BagelThursdays * Employee Referral Programs $$$ **What We Value:** * Customer Obsessed – Building deep empathy for customers and developing strong, long-term relationships with them. * Aim High – Always challenging oneself and others to raise the bar. * No Ego – "no job too small" attitude, and open, inclusive and humble style. * One Team – highly collaborative approach to achieving success. * Lift As We Climb – A track record of investing in developing others and helping others succeed. * Lean & Nimble – working with agility and efficiency to experiment in an often-ambiguous environment. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We're committed to full support of qualified individuals in hiring and employment, and we'll work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. **Ready to Join the arenaflex Team?** If you're passionate about customer service, technology, and making a real impact on people's lives, we want to hear from you. Apply now to become a Technical Customer Experience Representative at arenaflex, and join a community of innovators, collaborators, and problem-solvers who are changing the way people feel safe in their own homes. Apply Now! Apply for this job