**Technical Customer Experience Representative – Web & Cloud Application Support**

At arenaflex, we're passionate about protecting the life you've built and empowering you to grow and thrive in a culture of collaboration and innovation. As a high-tech home security company, we're committed to ensuring everyone feels safe in their own home. We're seeking a talented and humble Technical Customer Experience Representative to join our team in Richmond, VA, and be a part of our mission to make a huge impact on the lives of our customers. **Why Join arenaflex?** We're a company that's growing and thriving, and we need smart, talented, and humble individuals who share our values to join us on this journey. Our hybrid work model allows our teams to split their time between office and home, giving us the flexibility to work in the best of both worlds. We're a no-ego culture where everyone is encouraged to contribute to company goals and make a huge impact. **What You'll Do** As a Technical Customer Experience Representative, you'll be responsible for taking inbound calls from our customers and assisting them to the best of your ability. You'll be the face of arenaflex, providing top-tier support to all customers with a goal of first call resolution. You'll educate customers on system installation/use, assist in troubleshooting, and use problem-solving skills to solve customer issues and address concerns. You'll also make outbound calls to current customers to address issues, when needed. **Primary Responsibilities Include:** * Respond promptly, courteously, and knowledgeably to technical support inquiries * Provide top-tier support to all customers with a goal of first call resolution * Educate customers on system installation/use, and assist in troubleshooting * Utilize prior customer support experience to enable customer success and happiness * Use problem-solving skills to solve customer issues and address concerns * Outbound calls to current customers to address issues, when needed **What You'll Bring** * Proven success in a phone-based customer service or call center position * Ability to understand and determine root causes to customer issues * Comfort with technology and ability to provide technical assistance for consumer electronics * Proven record of outstanding attendance and timeliness in a structured environment * Strong work ethic and the drive to contribute to company goals * Clear and effective phone communication skills to ensure all customer issues are resolved * Ability to work independently and in a team setting * Ability to prioritize in a fast-paced environment and excellent time management skills * Positive, can-do attitude and eager for continuous improvement * Strong commitment to customer happiness and satisfaction **Must-Haves:** * Eligibility for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS. **Perks!** * Shift Differential for Nights & Weekends * Opportunities for Career Progression * Medical, Dental and Vision Benefits Starting Day 1 * Matching 401k up to 4% * Holiday Pay * Paid Time Off * Team Building Activities * #BagelThursdays * Employee Referral Programs $$$ **What Values You'll Share** * Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them. * Aim High - Always challenging oneself and others to raise the bar. * No Ego - "no job too small" attitude, and open, inclusive and humble style. * One Team - highly collaborative approach to achieving success. * Lift As We Climb - A track record of investing in developing others and helping others succeed. * Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment. **Work Environment and Company Culture Highlights:** * arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. * We're committed to full support of qualified individuals in hiring and employment. * In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. **Compensation and Benefits:** * Starting at $18 per hour, with opportunities for increases up to $21 per hour based on performance and schedule. * Comprehensive benefits package, including medical, dental, and vision benefits starting day one. * Matching 401k up to 4%. * Holiday pay and paid time off. * Opportunities for career progression and professional growth. **How to Apply:** If you're a motivated, ambitious, and self-starting individual who is excited to grow with a high-performing team, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join us on this journey to make a huge impact on the lives of our customers. Apply Now! Apply for this job