Technical Support Agent - Water Heaters - Remote - Training on-site
About the position Responsibilities • Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. • Handle and carefully respond to all customer inquiries regarding warranty information, placing orders for parts, etc. • Troubleshoot water heaters. • Provide excellent customer service through active listening. • Work with confidential customer information and treat it sensitively. • Aim to resolve issues on the first call by being proactive. • Appropriately communicate with customers. • Calmly attempt to resolve and de-escalate any issues. • Escalate interactions when necessary and appropriate. • Track all call related information for auditing and reporting purposes. • Provide feedback on call issues. Requirements • High School Diploma or equivalent. • Minimum of 6 months of customer service experience. • Must be 18 years of age or older. • Ability to type at least 25 words per minute. • Comfortable with desktop computer systems and have general knowledge of Windows-based systems. • Customer service and/or sales experience preferred. • College degree preferred but not required. Benefits • Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs Apply tot his job