Technical Support Analyst Entry -DHS – Pueblo County – Pueblo, CO

Job title: Technical Support Analyst Entry -DHS Company: Pueblo County Job description: Position Summary Under direct supervision, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting PC hardware, operating systems, software applications, peripherals, audio/video equipment and smart phones for the entire organization as well as third party contracted organizations. Performs a variety of project tasks and requires good communication skills with the ability to work with end users diplomatically and skillfully to resolve IT related requests in a prompt and competent manner. Performs the full range of work assigned to this class and to work with some independence and initiative. At this level, work is rarely complex in nature. Handles normal recurring matter including deviations in the work on own, referring new and unusual matters or policy questions to others. • ***THIS POSTING MAY BE USED TO FILL MULTIPLE OPENINGS**** What You Will Do • Assists in and monitors of PC and network operations; in identifying and resolving problems. • Installs, maintains and troubleshoots hardware and software. • Troubleshoots and configures client network connectivity. • Installs, maintains peripherals. • Configures and troubleshoots smart phones. • Assists in monitoring and problem resolution in network operations. • Configuration and support of voice mail and electronic mail at the client level. • Configures and installs computer workstation's, peripherals and smart phones for all end users in the organization as well as third party contracted agencies. • Enters and documents all pertinent data relating to the Work Order System as well as all other related IT processes. • Assists in setup and programming of physical network connections from the workstation to the physical network access point. • Diagnoses PC hardware, software and LAN technical malfunctions and provides repair or resolution. • Researches new software and hardware products. Assists in providing inventory control for PC's and other computing equipment or supplies. • Support of Office Productivity Applications at a basic level. • Maintenance of various printers and scanners. • Sets-up, configures, tests, maintains, operates and troubleshoots audio visual and technical equipment as necessary. • Performs other duties as appropriate or necessary for performance of the job. What You Have EDUCATION: High School Diploma or GED equivalency required * Associate's or Bachelor's Degree from an accredited college or university in a Computer Science and related field preferred EXPERIENCE: • Minimum of two years experience in PC computing in a LAN environment • Experience with setting up, configuring, testing, maintaining and troubleshooting audio visual and technical equipment REQUIRED LICENSE: • Driver's License at time of hire PREFERRED CERTIFICATE: • A+ Certification SPECIAL REQUIREMENTS: • Must successfully pass background check • Must be able to pass post job offer physical screening What Pueblo County Offers • Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees • Generous Vacation and Sick Leave Accrual • Remote & Hybrid working opportunities • County Retirement Program • Autonomy to grow and find your career path with supportive leadership • Truly inclusive and diverse environment • Fitness Center (Historic Pueblo Courthouse Bldg) • 4-week Paid Parental Leave Benefit 2022 EMPLOYEE BENEFITS SUMMARY 2022 Holidays • New Years Day (observed) - January 3rd • MLK, Jr. Day - January 17th • President's Day - February 21st • Memorial Day - May 30th • Juneteenth Day (observed) - June 20th • Independence Day - July 4th • Early Release (Noon) - September 2nd* • Labor Day - September 5th • Francis Xavier Cabrini Day - October 3rd • Veteran's Day - November 11th • Early Release (Noon) - November 23rd* • Thanksgiving Day - November 24th • Day after Thanksgiving - November 25th • Christmas Eve (observed) - December 23rd • Christmas Day (observed) - December 26th • Early Release (Noon) - December 30th* • One (1) Personal Holiday ** • Early releases are at the discretion of the Elected Official/Department Director based on the mission essential obligations established for their office/department. • *Personal Holiday is subject to approval by Elected Official or Department Director. If a holiday falls on a Saturday, employees will receive the preceding Friday off. If a holiday falls on a Sunday, employees will receive the following Monday off. If an employee is absent the day preceding or following the holiday without prior approval, the employee will not be paid for the holiday Departments Scheduled to Work on Holidays. Due to operational requirements, some employee's will be required to work on holidays. The employee must take the holiday by the end of the month following the holiday at a date approved by their DD/EO. Sick Leave Regular full time employees accrue eight (8) hours per a month with a maximum accrual of 960 hours. Vacation • 0-5 years: earn eight (8) hours per a month with a maximum accrual of 144 hours. • 5-10 years: earn twelve (12) hours per a month with a maximum accrual of 216 hours. • 10+ years: earn sixteen (16) hours per a month with a maximum accrual of 288 hours. New hires are eligible to use vacation time after six (6) months of continuous service with Pueblo County. Retirement All Regular Full-Time employees and Elected Officials are required to participate in the County Retirement Plan upon completion of one (1) month of continuous employment. A pre-tax deduction of 8.25% will be deducted from the employee's monthly pay. Employer's Medical Spending Credit Pueblo County's contribution toward the purchase of your benefit options. • Opt out of Medical plans: $18 per a month • Employee only: $734 per a month • Employee+1: $1,210 per a month • Family: $1,636 per a month If Benefit Selections: • Are greater than flex dollar allowance, the difference is deducted from paycheck • Are equal to flex dollars, there is no effect on pay • Are less than flex dollar allowance additional pay or cash back is not optional Health Insurance (optional) High Deductible Health Plan • Employee only: $706.50 per a month • Employee+1: $1,325.81 per a month • Family: $1,828.99 per a month Low HMO • Employee only: $892.43 per a month • Employee+1: $1,720.50 per a month • Family: $2,378.02 per a month HMO Deductible • Employee only: $858.58 per a month • Employee+1: $1,654.44 per a month • Family: $2,287.02 per a month PPO • Employee only: $764.01 per a month • Employee+1: $1,471.92 per a month • Family: $2,020.45 per a month Employer's Dental Spending Credit • Opt out of Dental plans: $0.00 • Single: $5.47 per a month • Employee+1: $11.96 per a month • Family: $18.23 per a month Dental Insurance (optional) • Employee only: $25.52 per a month • Employee+1: $55.86 per a month • Family: $85.12 per a month Vision Insurance (optional) • Employee only: $6.84 per a month • Employee+1: $12.12 per a month • Family: $19.42 per a month Long Term Disability (required) Coverage pays 60% of your wages up to $4,800 with a 90 day waiting period. Your monthly cost = (monthly pay)/100 x 0.410 Basic Life and AD&D Benefit (required) Employee are required to purchase basic option for $1.90, however they may elect to purchase additional coverage. Flexible Spending Account (optional) This benefit allows you to pay for certain expenses (medical and/or dependent care needs) with "pre-tax" dollars. You specify the dollar amount you would like deducted from your monthly paycheck (minimum of $25), then when you incur an eligible expense you pay it. Then you submit a claim form and original receipt for reimbursement. Note: According to IRS rules, any funds left in your account(s) at the end of the year cannot be returned to you. Additional Insurance • Optional Life • Dependent Life These are post-tax benefits. Please contact TPS - Talent & People Services to learn more. Expected salary: $3217 - 4825 per month Location: Pueblo, CO Job date: Sat, 19 Nov 2022 04:58:58 GMT Apply for the job now! Apply tot his job