**Technical Support / Customer Service Representative-Remote (Night Shift) at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we want to hear from you! blithequark is seeking a highly skilled Technical Support / Customer Service Representative to join our remote team, working from the comfort of your own home. As a key member of our global organization, you'll play a vital role in providing top-notch support to our clients, helping them navigate the latest technologies and products. **A Career Powered by You** At blithequark, we're not just looking for talented individuals – we're seeking game-changers who share our passion for innovation, customer satisfaction, and community growth. As a remote Technical Support / Customer Service Representative, you'll join a diverse team of over 70 countries, united by a common goal: to deliver exceptional customer experiences that drive business success. With a culture that champions people, diversity, and inclusion, we're committed to creating a workplace where everyone feels valued, empowered, and supported. **Career Growth and Personal Development** This is an exciting opportunity to reimagine your career journey and develop new skills, all from the comfort of your own home. At blithequark, we invest in our people, providing comprehensive training, technologies, and continuing support to ensure your success. Plus, with a strong focus on career growth and personal development, you'll have access to a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **What You'll Do in This Role** As a Technical Support / Customer Service Representative working from home, you'll: * Provide inbound customer support using a call flow guide * Resolve technical issues related to hardware, software, and client products * Track, document, and retrieve information in databases * Be an amazing problem-solver, using your technical expertise and creative thinking to resolve complex issues * Maintain broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables * Offer additional products and/or services to customers, helping them get the most out of their purchases * Deliver expert customer experiences, every time, with a smile **Your Qualifications** To succeed in this role, you'll need: * Strong focus on building customer relationships, with a passion for delivering exceptional experiences * 1+ year of customer service experience, preferably in a technical support environment * Ability to work an evening or overnight schedule, with a quiet, distraction-free environment to work from in your home * Technical support experience, preferably with a focus on hardware, software, and client products * High school diploma or GED, with a strong foundation in computer navigation and PC knowledge * Proficiency in fast-paced multi-tasking, with a willingness to learn new technologies and adapt to changing situations * Strong problem-solving skills, with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge, with a desktop or laptop to complete PC and internet testing * High Speed internet (no wireless/hotspots or satellite) and a smartphone, with a valid U.S. address for residence **What's In It For You** At blithequark, we're committed to investing in our people, providing a range of benefits and perks to support your career growth and personal development. As a remote Technical Support / Customer Service Representative, you'll enjoy: * Paid training and performance-based incentives, with opportunities to earn bonuses and rewards * Lucrative employee referral bonus opportunities, helping you grow your network and career * 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Reimagine the Best Version of You!** If this sounds like the perfect next step in your career journey, we want to hear from you! Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." **Location:** USA, OH, Work-at-Home **Language Requirements:** English **Time Type:** Full time **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listed here. **Equal Opportunity Employer:** blithequark is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. **Apply Now:** Ready to take the next step in your career journey? Apply now and join the blithequark team as a remote Technical Support / Customer Service Representative! Apply for this job