**Technical Support / Customer Service Representative-Remote (Night Shift) at blithequark**

Are you a customer service enthusiast with a passion for technology? Do you thrive in fast-paced environments and enjoy helping others resolve complex issues? If so, we invite you to join blithequark as a Technical Support / Customer Service Representative-Remote (Night Shift). As a member of our global team, you will have the opportunity to work from the comfort of your own home, providing exceptional customer service and technical support to our clients while contributing to the success of well-known brands. **About blithequark** blithequark is a forward-thinking global organization that prides itself on a people-first culture, fostering an inclusive environment where every employee feels a sense of belonging. We have received numerous accolades, including recognition as one of the 'World's Best Workplaces' and 'Best Companies for Career Growth.' Our diverse team from over 70 countries is dedicated to enhancing customer experiences and supporting the success of our clients through tech-powered innovation. **Why Join blithequark?** As a Technical Support / Customer Service Representative at blithequark, you will receive comprehensive training and ongoing support to ensure your success. We emphasize career growth and personal development, with a significant percentage of management positions filled by internal promotions. Our company offers a variety of free learning and leadership development programs to help you achieve your career aspirations. **Responsibilities** As a Technical Support / Customer Service Representative, you will be responsible for: * Providing inbound customer support using a call flow guide * Resolving technical issues related to hardware, software, and client products * Tracking, documenting, and retrieving information in databases * Being an amazing problem-solver * Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables * Offering additional products and/or services * Delivering expert customer experiences **Requirements** To be successful in this role, you will need: * A strong focus on building customer relationships * 1+ year of customer service experience * The ability to work an evening or overnight schedule * Technical support experience preferred * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **Nice-to-haves** While not required, having familiarity with iOS and/or MacOS, or comparable technology is preferred. **Benefits** As a Technical Support / Customer Service Representative at blithequark, you will enjoy: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match * Paid PTO and holidays * Medical, dental, and vision insurance * Comprehensive Employee Assistance Program (EAP) * Health and wellness programs * Mentorship programs * Programs and events that support diversity, equity, and inclusion * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise **What We Offer** At blithequark, we are committed to providing a supportive and inclusive work environment that allows our employees to thrive. We offer a range of benefits and programs to support your career growth and well-being, including: * Comprehensive training and ongoing support to ensure your success * Opportunities for career advancement and professional development * A diverse and inclusive team environment * Competitive compensation and benefits package * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please contact our recruitment team at [insert contact information]. **Join Our Team** At blithequark, we are passionate about delivering exceptional customer experiences and supporting the success of our clients. We invite you to join our team and be a part of our mission to provide outstanding service. Apply now and take the first step towards a rewarding career with blithequark. Apply for this job